Comparison of lead time quotation policies in e-commerce environment

Download

index.pdf

Date

2019

Author

Altuntaş, Ecem

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

210
views

104
downloads

This research is based on problems faced by e-commerce firms while determining lead time for their customers. It is hard to obtain an optimal policy for the tradeoff between serving on-time and quoting short lead times. On-time customer services are positively correlated with rating scores of firms in e-commerce websites. Therefore, in this study, the fluctuation of on-time customer service proportion is used as the main determinant of the rating of the firms and different policies of lead time quotation are compared for managerial insights that can be used in the e-commerce environment. While analyzing policies for the lead time quotation, Semi-Markov Decision Process is used to model the problem and a simulation model is used for demonstrating different scenarios to evaluate lead time quotation policies.

Subject Keywords

Electronic commerce., Keywords: Lead time quotation, Reputation level, Tardiness, E-commerce.

URI

http://etd.lib.metu.edu.tr/upload/12624765/index.pdf
https://hdl.handle.net/11511/45064

Collections

Graduate School of Natural and Applied Sciences, Thesis

Suggestions

OpenMETU
Core

Empirical studies on price determinants of online auctions with machine learning applications Öz, Emrah; Gaygısız Lajunen, Esma; Department of Economics (2019) Current technological developments have changed our trading habits and the importance of e-commerce in our lives has grown rapidly in the past decade. This new economic and technological environment generates massive, cheap, easily accessible and invaluable data. One of the important topics in electronic trade is the price estimation. Electronic trade takes place usually through two sales methods. The first is auctioning and the second is Buy-it-Now (BIN) sales. This dissertation concentrates on the determi...
Joint quantity flexibility for multiple products in a decentralized supply chain Karakaya, Selcuk; Bakal, İsmail Serdar (2013-02-01) In this study, we analyze a decentralized supply chain with a single retailer and a single manufacturer where the retailer sells multiple products in a single period. The products differ in terms of a limited number of features only. The retailer places initial orders based on preliminary demand forecasts at the beginning of the period and has an opportunity to modify its initial order after receiving perfect demand information. However, the final orders of the retailer are constrained by its initial orders...
Institutional maintenance of e-commerce through traditional retail Geyik, Bahtiyar Onur; Topal, Çağrı (2020-07-01) This study analyzes the process of opening traditional, physical retail stores by e-commerce companies as institutional work of maintenance. Past research examines internal mechanisms used to maintain institutions and ignores the question of how an external, alternative institution can contribute to the maintenance of another institution. This study shows that traditional retail as a relatively old institution helps maintain e-commerce as a relatively new institution through eight different mechanisms at fo...
Order timing strategies in a single-supplier, multi-retailer system Bakal, İsmail Serdar (2010-01-01) The timing of retailer order placement is an important factor in supply chain performance in systems with uncertain end-customer demands. Retailers often prefer short order lead times, which permits the resolution of demand uncertainty prior to order placement, and reduces the risks associated with excess inventory. Suppliers, in contrast, prefer long lead times, in order to match supply output with retailer demand. These conflicting preferences create tension between a supplier and retailers regarding orde...
Effective network formulations for lot sizing with backlogging in two-level serial supply chains Solyali, Oguz; Denizel, Meltem; Süral, Haldun (2016-02-01) This study considers the serial lot sizing problem with backlogging in two-level supply chains to determine when and how much to order at a warehouse and ship to a retailer over a T-period planning horizon so that the external known demand occurring at the retailer is satisfied and the total cost at all levels is minimized. In particular, the uncapacitated two-level serial lot sizing problem with backlogging and the two-level serial lot sizing problem with cargo capacity and backlogging are formulated using...

Citation Formats

E. Altuntaş, “Comparison of lead time quotation policies in e-commerce environment,” Thesis (M.S.) -- Graduate School of Natural and Applied Sciences. Industrial Engineering., Middle East Technical University, 2019.