Quality management in the Turkish public sector: A survey

Date

2004-05-01

Author

Ustuner, Y
Coskun, S

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

81
views

0
downloads

This article assesses the challenges of introducing Quality Management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future cannot be isolated from general problems of the Turkish public administration system. Copyright (C) 2003 John Wiley Sons, Ltd.

Subject Keywords

Development, Public Administration

URI

https://hdl.handle.net/11511/64422

Journal

PUBLIC ADMINISTRATION AND DEVELOPMENT

DOI

https://doi.org/10.1002/pad.279

Collections

Department of Political Science and Public Administration, Article

Suggestions

OpenMETU
Core

Health sector restructuring in Turkey : the impact of neoliberal policies and european union membership candidacy; reasons, results and repercussions Uluskaradağ, Özge; Süral, Ayşe Nurhan; Department of European Studies (2011) This thesis aims to analyze the inner dynamics as well as the outcomes of the health sector restructuring process in Turkey, by focusing on Neo-Liberal transformation, New Public Management practices and European Integration process. The thesis argues that health reform process along with other public sector reforms have been initiated by Neo-Liberalism as the new face of institutional and structural arrangements during 1980s. Within that process, it is underlined that New Public Management approach with it...
Deriving strategy and developing balanced scorecard for General Directorate of Environmental Impact Assessment and Planning in the Ministry of Environment and Forestry Özcan, Mehmet; Saatçioğlu, Ömer; Department of Industrial Engineering (2003) In this study, it is aimed to derive strategies and develop a Balanced Scorecard in General Directorate of Environmental Impact Assessment and Planning in Ministry of Environment and Forestry. Firstly, the objectives of the General Directorate defined in the law are reassessed and strategies to realize the objectives are derived by making use of feedback received by conducting surveys to 4 main stakeholder groups which are the staff of the General Directorate, Provincial Directorates, companies preparing EI...
Experiencing work at different organisational level Bilgiç, Reyhan; Ünalan, Gaye; Savly, Hande (SAGE Publications, 2001-01-01)
Challenges for Regional Governance in Turkey: The Role of Development Agencies Ertugal, Ebru (Middle East Technical University, Faculty of Architecture, 2017-11-20) This article examines the functioning of Regional Development Agencies (DAs) in Turkey from a policy instruments approach with a view to uncovering their intended and unintended consequences for regional governance. The policy instruments approach challenges the functionalist view that instruments are merely technical and neutral devices for realizing policy aims in the most effective way. Instead, the article shows that as policy instruments, the DAs are highly political with important political consequenc...
Sociological analysis of new trends in vocational education and training (vet) in Turkey Özaltan, Aslı; Kalaycıoğlu, Hediye Sibel; Department of Sociology (2010) The aim of this study is to put forth the relationship between the transformation of the labor market and the production process and the vocational education and training in Turkey. The Study will reflect the effects of transformation on the individual and society. The research is conducted through interviews with social partners. The study touches upon the reflection of the understanding of new vocationalism adopted in line with the flexibilisation in the organization of work on the vocational and technica...

Citation Formats

Y. Ustuner and S. Coskun, “Quality management in the Turkish public sector: A survey,” PUBLIC ADMINISTRATION AND DEVELOPMENT, pp. 157–171, 2004, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/64422.