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User workshops: a method for eliciting user needs
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10.5281zenodo.2584109.pdf
Date
2006
Author
Töre Yargın, Gülşen
Hasdoğan, Gülay Fatma
Metadata
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Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License
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In many of the design cases designers may not have the required knowledge about users’ needs, and it may be difficult to empathize with users. In order to meet the needs of users, designers should gain knowledge about them, and users can be consulted to elicit their tangible and emotional needs. However the users may have difficulties in expressing their needs or they may not be aware of them. This paper presents a method called user workshops, which investigates tangible and emotional user needs by letting them imagine and express a usage context and design problems, and to experience a concept development process. In user workshops, by taking certain steps users are asked to create a product for their personal use. In order to prepare them to conceptualize a product they are asked to prepare mood boards with given images considering a theme related to the product usage. This process directs them to consider their needs and to define problems related to the product and their emotional relation with it. Later the users are asked to express their concept product solutions verbally and visually in the form of sketches and cardboard and/or play-dough mock-ups. This method proposes means for designers to empathize with users.
Subject Keywords
User workshops
,
Participatory design
,
Empathy
URI
https://hdl.handle.net/11511/68805
DOI
https://doi.org/10.5281/zenodo.2584109
Conference Name
Design and Emotion (2006)
Collections
Department of Industrial Design, Conference / Seminar
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G. Töre Yargın and G. F. Hasdoğan, “User workshops: a method for eliciting user needs,” presented at the Design and Emotion (2006), Gothenburg, 2006, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/68805.