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Modeling the Relationship between Website Effectiveness and Service Quality: A Study of State Level Human Services Agencies
Date
2010-01-01
Author
Welch, Eric
Pandey, Sanjey
Yavuz, Nilay
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URI
https://hdl.handle.net/11511/71610
Relation
E-Government: Information, Technology, and Transformation
Collections
Department of Political Science and Public Administration, Book / Book chapter
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Although effective public agency Web sites are expected to contribute positively to public service quality outcomes, the underlying etiology is not simple and needs to take into account additional factors both from within and outside the organization. Exploration of this relationship must begin with a more nuanced understanding of Web-site effectiveness than the ones employed in the extant literature. Therefore, to examine the relationship between Web-site effectiveness and public service quality, this chap...
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E. Welch, S. Pandey, and N. Yavuz,
Modeling the Relationship between Website Effectiveness and Service Quality: A Study of State Level Human Services Agencies
. 2010, p. 279.