Taking the demand side into account: Citizen perceptions and suggestions for development of e-Government services and gateway in Turkey

Date

2010-12-01

Author

Medeni, D. Tunç
Çetin, Yasemin
Balci, Asim
Özkan Yıldırım, Sevgi

Metadata

Show full item record

Item Usage Stats

30
views

0
downloads

The purpose of this work follows the importance, priority and necessity of paying attention to citizen side, and aims to improve our understanding and addressing better the citizen demands and expectations towards e-Government. The research aims to question and understand better what citizens think regarding the currently available e-Government services in Turkey. In response to this purpose and question, this work-in-progress paper presents secondary information from literature review and context of the ongoing practical and academic works, and primary findings from both a preliminary and a recent study. These presented information and findings mostly represent practitioners' viewpoint that is mostly based on the authors' professional, academic and personal involvement in the various aspects of the Turkey case, and in return are expected to provide certain input for the on-going practical affairs. As the research is a work-in-progress that traces long-lasting development and ongoing operations of e-Government in practice, at this point providing some suggestions and directions rather than concrete practical and theoretical implications is considered to have the most value. As a result, security, trust, ease of use, service and information quality are determined to be significant for citizens' perceptions and suggestions as factors that affect their usage of e-Government services in Turkey. The resulting paper first provides a relevant literature review then information about the history and latest developments in e-Government from the perspective of citizen side. Following this background information, the preliminary descriptive study on citizen perceptions of demands and expectations conducted last year is reminded. Build upon these ongoing researches on the academic and practical side, latest research findings as a result of analysing citizens suggestions for E-Government Gateway (EGG) in Turkey are also shared. Finally, suggestions for future are given. We hope all these works will contribute to the improvement of e-Government from the citizens' perspectives, as well as provides suggestions and guidelines for related initiatives elsewhere.

Subject Keywords

Adoption and widespread of e-government services, Citizen demand, Citizen perceptions suggestions, Citizen satisfaction, E-Government gateway (EGG), Turkey

URI

https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84857555395&origin=inward
https://hdl.handle.net/11511/83167

Conference Name

7th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2010 (12 - 13 Nisan 2010)

Collections

Graduate School of Informatics, Conference / Seminar

Suggestions

OpenMETU
Core

The political economy of peace processes and the women, peace and security agenda Erturk, Yakin (Informa UK Limited, 2020-07-01) This article examines why the Women, Peace and Security (WPS) agenda has been so challenging to implement and argues that the political economy of war and peace, driven by a complex network of power, is a deterrent to sustainable and gender-just peace. However, peace initiatives are not a zero-sum game. They are dialectical, offering possibilities for both regressive and transformative change. Although inclusion of women and gender concerns in current peace processes lags behind expectations, the WPS agenda...
Exploring citizens' perception of government to citizen services: A model based on theory of planned behaviour (TBPss) Kanat, Irfan Emrah; Özkan Yıldırım, Sevgi (2009-04-01) Purpose – The purpose of this paper is to demonstrate the importance of undertaking a systemic view of evaluating the success of government to citizen (G2C) services and identifying the salient factors related with citizens’ low adoption of G2C services. Design/methodology/approach – The paper adopts a quantitative case perspective and derives a conceptual research model that encompasses various dimensions of e-government that relate to citizen adoption behaviour within the framework of theory of planned be...
Democracy in the discourse of Justice and Development Party Güneş, Aysun; Yıldırım, Erdoğan; Department of Sociology (2014) The aim of this thesis is to understand the democracy in the discourse of Justice and Development Party (JDP). This is done by examining the discourse of democracy within the frame of JDP‟s conservative democratic identity. JDP makes a separation as old and the new Turkey and claims that JDP government represents the new Turkey. Therefore, this thesis tries to explain which elements the discourse of democracy includes and excludes on the basis of the separation between old and the new Turkey.
Challenges of primary education in Turkey: Priorities of parents and professionals Demir, Cennet Engin; Paykoc, Fersun (Elsevier BV, 2006-11-01) This article investigates the major issues and problems of Turkish society that may have an impact on people's daily lives, and the characteristics required of primary school graduates as citizens in response to those issues and problems from the perspectives of parents and educational professionals. Data was collected from 407 parents and 389 professionals using three questionnaires developed by the researchers. Results indicated that priority challenges of primary education were considered to relate to pe...
Optimal capital structure for build-operate-transfer power projects Arıcı, Erdem; Arıkan, Metin S.; Department of Civil Engineering (2003) Observing the deficiencies of traditional methods in meeting the demands of today̕s infrastructure development has been motivating countries towards privatization of these sectors. However, due to the differences in these sectors as compared to other businesses, privatization can not be performed without strict regulations. Today, concession agreements like BOT models seem the best way for solving the problems. Financing of concession agreements plays a key role. In Turkey, most BOT projects are financed by...

Citation Formats

D. T. Medeni, Y. Çetin, A. Balci, and S. Özkan Yıldırım, “Taking the demand side into account: Citizen perceptions and suggestions for development of e-Government services and gateway in Turkey,” presented at the 7th European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2010 (12 - 13 Nisan 2010), Abu Dhabi, Birleşik Arap Emirlikleri, 2010, Accessed: 00, 2021. [Online]. Available: https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84857555395&origin=inward.