A mobile flexible business process management system supporting daily life processes and decisions

Oruç, Sercan
Within the Business Process Management domain, only a few studies focus on personal processes. Personal processes are looser and more context- and person-dependent compared to business processes. So, flexibility is a significant concern in Personal Process Management (PPM). In this study, we first conduct semi-structured interviews with a diverse population. Using the collected data, we develop a personal process taxonomy with four classes and twenty-two subclasses. Then, we create a reference model for context-aware mobile decision support systems for PPM. Finally, with the guidance of the reference model, we build a constraint programming (CP) model and a prototype context-aware-mobile application employing this CP model. We conduct experiments with 50 participants to evaluate the application and the CP model via two scenarios. We compare the participants’ performances with and without the PPM system with quantitative metrics such as planning times and values. System Usability Scale (SUS) questionnaires and open-ended questions supply qualitative evaluation results. Throughout the study, we apply the Design Science Research methodology to rigorously conduct research activities. The empirical results show that our proposed CP model for PPM is effective with positive comments and a high SUS score. Overall, the prototype PPM application leads to fast and better (re)planning, which is invaluable in dynamically changing daily activities.


A Taxonomy for Personal Processes: Results from a Semi-structured Interview
Oruç, Sercan; Eren, Pekin Erhan; Koçyiğit, Altan; Yeralan, Sencer (2019-01-01)
There are few studies conducted on personal processes within the Business Process Management (BPM) domain. Personal processes are looser and more context- and person-dependent compared to the clearly defined business processes. This makes it more challenging to create solutions in this domain. In this study, a taxonomy is developed for personal processes. We used the data collected from semi-structured interviews that we have conducted with a diverse population. We built a taxonomy with 4 classes and 22 sub...
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Citation Formats
S. Oruç, “A mobile flexible business process management system supporting daily life processes and decisions,” Ph.D. - Doctoral Program, Middle East Technical University, 2021.