A mobile flexible business process management system supporting daily life processes and decisions

Download

Sercan_Oruc_tez.pdf

Date

2021-7-27

Author

Oruç, Sercan

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

448
views

268
downloads

Within the Business Process Management domain, only a few studies focus on personal processes. Personal processes are looser and more context- and person-dependent compared to business processes. So, flexibility is a significant concern in Personal Process Management (PPM). In this study, we first conduct semi-structured interviews with a diverse population. Using the collected data, we develop a personal process taxonomy with four classes and twenty-two subclasses. Then, we create a reference model for context-aware mobile decision support systems for PPM. Finally, with the guidance of the reference model, we build a constraint programming (CP) model and a prototype context-aware-mobile application employing this CP model. We conduct experiments with 50 participants to evaluate the application and the CP model via two scenarios. We compare the participants’ performances with and without the PPM system with quantitative metrics such as planning times and values. System Usability Scale (SUS) questionnaires and open-ended questions supply qualitative evaluation results. Throughout the study, we apply the Design Science Research methodology to rigorously conduct research activities. The empirical results show that our proposed CP model for PPM is effective with positive comments and a high SUS score. Overall, the prototype PPM application leads to fast and better (re)planning, which is invaluable in dynamically changing daily activities.

Subject Keywords

Business process management, Personal process management, Decision support systems, Personal assistant, Process flexibility

URI

https://hdl.handle.net/11511/91668

Collections

Graduate School of Informatics, Thesis

Suggestions

OpenMETU
Core

A Taxonomy for Personal Processes: Results from a Semi-structured Interview Oruç, Sercan; Eren, Pekin Erhan; Koçyiğit, Altan; Yeralan, Sencer (2019-01-01) There are few studies conducted on personal processes within the Business Process Management (BPM) domain. Personal processes are looser and more context- and person-dependent compared to the clearly defined business processes. This makes it more challenging to create solutions in this domain. In this study, a taxonomy is developed for personal processes. We used the data collected from semi-structured interviews that we have conducted with a diverse population. We built a taxonomy with 4 classes and 22 sub...
A Comparison of Process Ontology Discovery from Organizational Guidelines in Two Different Languages Gurbuz, Ozge; Demirörs, Onur (2017-09-01) Process ontologies contain organization's process elements which are related to the business activities, in a structured format. Once organizations establish process ontologies, searching process information as well as discovery, modeling and automation become more efficient. Process ontologies are frequently developed from organizational resources such as guidelines, regulations and procedures by interpreting the document, discovering the process information and building the ontology. The studies depict th...
An investigation of the relationship between joint visual attention and product quality in collaborative business process modeling: a dual eye-tracking study Fındık Coşkunçay, Duygu; Çakır, Murat Perit (2022-02-01) Collaborative business process modeling is a collective activity where team members jointly discuss, design, and document business processes. During such activities, team members need to communicate with each other to coordinate the modeling activities, propose and justify changes, and negotiate common terms and definitions. Throughout this process, stakeholders should be aware of when and what kind of changes have been made by each team member on the shared space so that they can discuss design ideas and b...
A Decision Support System for Project Portfolio Management in Construction Companies Bilgin, Gozde; Dikmen Toker, İrem; Birgönül, Mustafa Talat; ÖZORHON ORAKÇAL, BELİZ (2022-11-01) Project portfolio management requires a systematic process that comprises assessment of portfolio risk and expected profitability, as well as strategic fit of individual projects with company objectives. After a needs analysis based on literature findings and surveys with experts, in this study, a process model and a tool, COPPMAN (COnstruction Project Portfolio MANagement), were developed to support project portfolio decisions in construction companies. COPPMAN was developed in collaboration with construct...
Process Provenance Portlet for METU PORTAL Bozkurt, Engin; Oğuztüzün, Mehmet Halit S. (2017-11) Business process analysts and process owners define their work with flows and activities. Different people with suitably defined roles complete these business activities. There is a standard notation for defining business processes in information systems, called Business Process Modeling Notation (BPMN). In BPMN diagrams, we can automate business processes with IT systems. Defining processes in models requires some level of abstraction, although actual processes contain manual or physical activities. This s...

Citation Formats

S. Oruç, “A mobile flexible business process management system supporting daily life processes and decisions,” Ph.D. - Doctoral Program, Middle East Technical University, 2021.