A Maximization Model To Satisfy The Perceived Quality In Education

Download

115-114-1-PB.pdf

Date

2001

Author

Kuruüzüm, Ayşe

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

89
views

28
downloads

The education sector has a special position within the service industry, due to relatively long-term customer loyalty and repurchase behavior. These characteristics increase the importance of perceived and presented quality levels related to customer satisfaction in this sector. The main purpose of this research is to model empirically the relationships between perceived service quality and satisfaction in elementary and secondary education. The fieldwork of the research was conducted in a private school. Factor analysis, regression analysis, and linear programming were used respectively as quantitative analysis. Decision support was provided to the school administrators according to the results obtained from the proposed model.

URI

http://www2.feas.metu.edu.tr/metusd/ojs/index.php/metusd/article/view/115
https://hdl.handle.net/11511/92127

Journal

ODTÜ Gelişme Dergisi

Collections

Department of Political Science and Public Administration, Article

Suggestions

OpenMETU
Core

A Maximization Model To Satisfy The Perceived Quality In Education Kuruüzüm, Ayşe (Orta Doğu Teknik Üniversitesi (Ankara, Turkey), 2001) The education sector has a special position within the service industry, due to relatively long-term customer loyalty and repurchase behavior. These characteristics increase the importance of perceived and presented quality levels related to customer satisfaction in this sector. The main purpose of this research is to model empirically the relationships between perceived service quality and satisfaction in elementary and secondary education. The fieldwork of the research was conducted in a private school. F...
Modeling and predicting customer purchase behavior in the grocery retail industry Peker, Serhat; Koçyiğit, Altan; Department of Information Systems (2017) In today’s business, grocery retail industry companies operate in highly competitive environment. Such an intense competition have compelled companies to develop close and long-term relationships with their customers by implementing more targeted marketing strategies and personalized services. To implement such customized services, modelling and predicting customer purchase behaviors are essential. Accordingly, this thesis mainly aims to model and predict the customers’ purchasing behavior in the grocery re...
A Business process performance measure definition system supported by information technologies Alpay Koç, Nurcan; Köksal, Gülser; Department of Industrial Engineering (2013) There is a growing interest and research on improvement of business processes as an essential part of effective quality management. Process improvement is possible with measurement and analysis of the process performance. Process performance measurement has been studied to a certain extend in the literature, and many different approaches have been developed such as Sink-Tuttle Model, Performance Measurement Matrix, SMART Pyramid, Balanced Scorecard Approach, Critical Few Method, and Performance Prism Framew...
A Multiobjective approach to assembly line part feeding problem Kızılyıldırım, Ramazan; Karasakal, Esra; Department of Industrial Engineering (2018) The change in product diversity and sense of quality to increase customer satisfaction has also affected the design and management of assembly lines. Keeping the amount of stock at desired levels to provide parts to the assembly line and prevent the accumulation of stocks at assembly line has become an increasingly challenging problem for manufacturing companies that have high product diversity and high model variability. Increasing the number of vehicles might be a solution to control stock level but this ...
A novel hybrid method using fuzzy decision making and multi-objective programming for sustainable-reliable supplier selection in two-echelon supply chain design Tirkolaee, Erfan Babaee; Mardani, Abbas; Dashtian, Zahra; Soltani, Mehdi; Weber, Gerhard Wilhelm (Elsevier BV, 2020-03-20) Recently, large companies have shown a growing tendency to enhance the reliability and sustainability of their supply chains to increase customers' satisfaction in terms of on-time fulfillment of demands and to be compatible with environmental regulations. Therefore, finding the best approaches to achieve companies' goals is a crucial concern in supply chain management, and the majority of organizations prefer to cooperate with reliable and sustainable companies. In designing a supply chain, the supplier se...

Citation Formats

A. Kuruüzüm, “A Maximization Model To Satisfy The Perceived Quality In Education,” ODTÜ Gelişme Dergisi, vol. 28, no. 2, pp. 383–397, 2001, Accessed: 00, 2021. [Online]. Available: http://www2.feas.metu.edu.tr/metusd/ojs/index.php/metusd/article/view/115.