A Business process performance measure definition system supported by information technologies

Download

index.pdf

Date

2013

Author

Alpay Koç, Nurcan

Metadata

Show full item record

Item Usage Stats

190
views

58
downloads

There is a growing interest and research on improvement of business processes as an essential part of effective quality management. Process improvement is possible with measurement and analysis of the process performance. Process performance measurement has been studied to a certain extend in the literature, and many different approaches have been developed such as Sink-Tuttle Model, Performance Measurement Matrix, SMART Pyramid, Balanced Scorecard Approach, Critical Few Method, and Performance Prism Framework. These approaches require that process owners and analysts define appropriate measures based on general guidelines for each process separately. Recently, with the advancement of information technologies, modeling and simulation of processes on a computer aided platform has become possible; standards and software support regarding such applications have been developed. Even though increasingly many organizations have been building their process models on computers, only a few manages effective use of such models for process improvement. This is partly due to difficulties in defining appropriate performance measures for the processes. The purpose of this study is to propose a method that can be used for defining performance measures of business processes easily and effectively according to specific nature of these processes. The proposed performance measure definition system is based on the idea of using generic process performance measures published by trusted business process frameworks for high level processes and adapting them for lower level ones. The system, using a search mechanism available on a computer, allows users to easily find and define appropriate performance measures for their processes. The proposed system is used for a research project management process and a creating research opportunities process of a public university and the results are discussed.

Subject Keywords

Industrial management., Production engineering., Performance., Employees, Information technology.

URI

http://etd.lib.metu.edu.tr/upload/12615572/index.pdf
https://hdl.handle.net/11511/22378

Collections

Graduate School of Natural and Applied Sciences, Thesis

Suggestions

OpenMETU
Core

A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing Uçar, Erkan; Bilgen, Semih; Yöndem, Meltem Turhan; Department of Information Systems (2012) The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. “Lack of in-house expertise” and “cost effectiveness” are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engageme...
A Holistic Work System Framework (HWSF) Development Using Systems Thinking Ozalp, Egemen; Baykal, Buyurman (2014-07-31) Technology and Engineering Management Activities induced the awareness of Work Systems (WS) in Business Conduction. During WS activities and decisions settings, typically technical perspectives are espoused heavily. Although, remedies of this kind require holistic approaches, such approaches are not very common. One of the main reasons for this inadequacy is the lack of conforming guidance. In this work, the aim is to create a framework as guidance for WS activities. The Holistic Work System Framework (HWSF...
A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey Özkan Yıldırım, Sevgi; Bilgen, Semih (2008-01-01) Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to eff...
Designing an information system for material management in engineer-to-order organizations Dede, Erdoğan; Şen, Tayyar; Department of Industrial Engineering (2006) In this thesis, an information system is designed and developed for engineer-to-order organizations to improve the traditional Bill-of-Material by handling variants of products and components efficiently. A database is developed to store the related information about inventories and configuration management in an effective way. The improved Bill-of-Material provides a common structure to access stored information for material management purposes. A model, based on network, is presented and included into the...
Using gap analysis to improve system acceptance Russell, Bruce D.; Yilmaz, Mustafa R. (Informa UK Limited, 2006-09-01) The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.

Citation Formats

N. Alpay Koç, “A Business process performance measure definition system supported by information technologies,” M.S. - Master of Science, Middle East Technical University, 2013.