EXPLORING THE QUALITY OF EDUCATION IN THE CONTEXT OF INTERNATIONALIZATION: SATISFACTION & LEARNING EXPERIENCES OF INTERNATIONAL STUDENTS IN KAZAKHSTANI UNIVERSITIES

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2022-8-9

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Smailova, Zhanar

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Internationalization received great attention from researchers in the last three decades, but research on this topic and international student satisfaction particularly in Kazakhstan has received insufficient attention. Thus, the purpose of this study was to close this gap by exploring the satisfaction and learning experiences of international students in Kazakhstani universities in terms of quality of education. The HESQUAL model was applied as a theoretical framework to this study that includes administrative quality, physical environment quality, core educational quality and support facilities quality. To address the issue, 15 international students from 3 universities in the Nur-Sultan area were interviewed to identify factors of educational quality within the HESQUAL model that satisfy and dissatisfy participants as well as to reveal what factors need to be improved to enhance the educational quality of universities. The findings suggested that among all factors of educational quality academic dimension has the greatest impact on international student satisfaction while other factors also influence satisfaction to some extent. The results demonstrated that the language proficiency of academic and administrative staff needs to attract special attention from university administration since language deficiency negatively affects international student satisfaction with the educational quality of universities. One more important issue was revealed in terms of course content and curriculum: despite the introduction of the system of elective courses at two universities, it does not work. So, the university administrators need to address the issues revealed in this study and also promote a high level of collaboration among different divisions to improve educational quality in Kazakhstani universities in terms of enhancing their competitiveness.

Subject Keywords

Internationalization, Higher Education, Educational Quality, International Students Satisfaction, Learning Experiences

URI

https://hdl.handle.net/11511/98522

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Graduate School of Social Sciences, Thesis

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Citation Formats

Z. Smailova, “EXPLORING THE QUALITY OF EDUCATION IN THE CONTEXT OF INTERNATIONALIZATION: SATISFACTION & LEARNING EXPERIENCES OF INTERNATIONAL STUDENTS IN KAZAKHSTANI UNIVERSITIES,” M.S. - Master of Science, Middle East Technical University, 2022.