Reliability and validity of the Turkish version of the service quality assessment scale

Download
2003
Gürbüz, Bülent
The purpose of this study was to test the reliability and validity of the Turkish version of the Service Quality Assessment Scale (SQAS). The participants of this study constituted of 338 male (53.1%) and 298 female (46.9%) health-fitness club̕s members. The Confirmatory Factor Analysis (CFA) was used to examine the factor structure of the SQAS instrument, which assess the service quality of health-fitness clubs. Six-factor model of SQAS was analyzed based on the Maximum Likelihood (ML) estimation method. The goodness-of-fit indices of the model were admissible: for the expectation model Root Mean Square Error of Approximation (RMSEA) was = .067, Standardized Root Mean Square Residual (SRMR) was = .056, and both the Comparative Fit Index (CFI), the Incremental Fit Index (IFI), besides the Non-Normed Fit Index (NNFI) was = .95. For the perception model RMSEA was = .059, SRMR was = .054, and both the CFI, the IFI, as well as the NNFI was = .96. It was concluded that all of the goodness-of-fit indices of both the expectation and perception model were admissible, with the perception model slight better than the expectation model. The composite reliability and variance extracted was also calculated for expectation and perception model. Analysis indicated that CR values were all above .70 for both expectation model (.74 to 1.00) and perception model (.73 to 1.00). The variance extracted values with the exception of Child Care were comparatively lower than the .50 standard. The present study demonstrated that the SQAS with six-factor model appears to be a reliable and valid instrument to measure the service quality of health-fitness clubs.

Suggestions

Hizmet Kalitesi Değerlendirme Ölçeği’nin Türkçe Versiyonunun Güvenirliği ve Geçerliği
Gürbüz, Bülent; Koçak, Mehmet Settar; Lam, Eddie Tc (2005-01-01)
The purpose of Ihis study is lo lesl (he reliability and validily of ıheTıırkish version of the Service Qualily Assessment Scale (SQAS). The participants of (his study consist of 636 health-fıtness club’s menıbers. The Conlirnıatory Faclor Analysis (CFA) has been used to cxaıııine the facUır slructure of the SQAS instrument. İt has been concluded (hat ali of the poodness-of-fıl indices of both the expcctation and perception model \vere admissible, with the perception model being slightly beller ıhan the exp...
Adaptation Study of the Turkish Version of the Gambling-Related Cognitions Scale (GRCS-T)
Arcan, K.; Karancı, Ayşe Nuray (2015-03-01)
This study aimed to adapt and to test the validity and the reliability of the Turkish version of the Gambling-Related Cognitions Scale (GRCS-T) that was developed by Raylu and Oei (Addiction 99(6):757-769, 2004a). The significance of erroneous cognitions in the development and the maintenance of gambling problems, the importance of promoting gambling research in different cultures, and the limited information about the gambling individuals in Turkey due to limited gambling research interest inspired the pre...
Eşli ruminasyon ölçeğinin Türkçe uyarlaması geçerlik ve güvenirlik çalışması
Bugay Tuna, Aslı; Erdur Baker, Özgür (2015-01-01)
Bu araştırmanın amacı, Eşli Ruminasyon Ölçeğinin geçerlik ve güvenirlik özelliklerinin incelenerek Türkçeye kazandırılmasıdır. Çalışmanın katılımcılarını birbirinden bağımsız ve ulaşılabilir örneklem yoluyla seçilmiş iki farklı üniversite öğrenci grubu oluşturmaktadır. Birinci çalışma grubu 256 (146 Kadın, 110 Erkek) üniversite öğrencisinden oluşmaktadır. Ölçeğin test-tekrar test güvenilirliğini ölçmek için ulaşılan ikinci çalışma grubuise 113 (72 Kadın, 41 Erkek) öğrenciden oluşmaktadır. Öğrencilere Eşli R...
RELIABILITY AND VALIDITY OF THE TURKISH VERSION OF THE AUTOMATIC THOUGHTS QUESTIONNAIRE
SAHIN, NH; SAHIN, N (Wiley, 1992-05-01)
The present study investigated the reliability and validity of the ATQ in the Turkish cultural context. It is hoped that with this type of cross-cultural information, the universality of the proposed cognitive constructs can be advocated more reliably. The subjects were 345 university students; the split-half reliability of the ATQ was found to be r = .91 and Cronbach's alpha was .93; and item/total correlations ranged between .36 and .69. The Turkish ATQ correlated well with the BDI (r = .75), and it discr...
Applicability of the dyadic adjustment scale for marital quality with Turkish couples
FIŞILOĞLU, HÜROL; Demir, Ayhan Gürbüz (2000-01-01)
The study investigates the reliability and validity of the Turkish Dyadic Adjustment Scale (DAS). Scores of the DAS were studied for its reliability and validity. The sample consisted of 264 married individuals. The alpha coefficient for the DAS was .92. Computed split-half reliability coefficient was .86. The DAS correlated .82 with the Locke-Wallace Marital Adjustment Test. The original factor structure of the DAS was replicated in the present study. In general, the data indicated that the DAS provides a ...
Citation Formats
B. Gürbüz, “Reliability and validity of the Turkish version of the service quality assessment scale,” M.S. - Master of Science, Middle East Technical University, 2003.