Show/Hide Menu
Hide/Show Apps
Logout
Türkçe
Türkçe
Search
Search
Login
Login
OpenMETU
OpenMETU
About
About
Open Science Policy
Open Science Policy
Open Access Guideline
Open Access Guideline
Postgraduate Thesis Guideline
Postgraduate Thesis Guideline
Communities & Collections
Communities & Collections
Help
Help
Frequently Asked Questions
Frequently Asked Questions
Guides
Guides
Thesis submission
Thesis submission
MS without thesis term project submission
MS without thesis term project submission
Publication submission with DOI
Publication submission with DOI
Publication submission
Publication submission
Supporting Information
Supporting Information
General Information
General Information
Copyright, Embargo and License
Copyright, Embargo and License
Contact us
Contact us
Reliability and validity of the Turkish version of the service quality assessment scale
Download
index.pdf
Date
2003
Author
Gürbüz, Bülent
Metadata
Show full item record
Item Usage Stats
529
views
208
downloads
Cite This
The purpose of this study was to test the reliability and validity of the Turkish version of the Service Quality Assessment Scale (SQAS). The participants of this study constituted of 338 male (53.1%) and 298 female (46.9%) health-fitness club̕s members. The Confirmatory Factor Analysis (CFA) was used to examine the factor structure of the SQAS instrument, which assess the service quality of health-fitness clubs. Six-factor model of SQAS was analyzed based on the Maximum Likelihood (ML) estimation method. The goodness-of-fit indices of the model were admissible: for the expectation model Root Mean Square Error of Approximation (RMSEA) was = .067, Standardized Root Mean Square Residual (SRMR) was = .056, and both the Comparative Fit Index (CFI), the Incremental Fit Index (IFI), besides the Non-Normed Fit Index (NNFI) was = .95. For the perception model RMSEA was = .059, SRMR was = .054, and both the CFI, the IFI, as well as the NNFI was = .96. It was concluded that all of the goodness-of-fit indices of both the expectation and perception model were admissible, with the perception model slight better than the expectation model. The composite reliability and variance extracted was also calculated for expectation and perception model. Analysis indicated that CR values were all above .70 for both expectation model (.74 to 1.00) and perception model (.73 to 1.00). The variance extracted values with the exception of Child Care were comparatively lower than the .50 standard. The present study demonstrated that the SQAS with six-factor model appears to be a reliable and valid instrument to measure the service quality of health-fitness clubs.
Subject Keywords
Reliability
,
Validity
,
Service quality
,
Health-fitness clubs
URI
http://etd.lib.metu.edu.tr/upload/2/1033844/index.pdf
https://hdl.handle.net/11511/13389
Collections
Graduate School of Social Sciences, Thesis
Suggestions
OpenMETU
Core
Hizmet Kalitesi Değerlendirme Ölçeği’nin Türkçe Versiyonunun Güvenirliği ve Geçerliği
Gürbüz, Bülent; Koçak, Mehmet Settar; Lam, Eddie Tc (2005-01-01)
The purpose of Ihis study is lo lesl (he reliability and validily of ıheTıırkish version of the Service Qualily Assessment Scale (SQAS). The participants of (his study consist of 636 health-fıtness club’s menıbers. The Conlirnıatory Faclor Analysis (CFA) has been used to cxaıııine the facUır slructure of the SQAS instrument. İt has been concluded (hat ali of the poodness-of-fıl indices of both the expcctation and perception model \vere admissible, with the perception model being slightly beller ıhan the exp...
Applicability of the dyadic adjustment scale for marital quality with Turkish couples
FIŞILOĞLU, HÜROL; Demir, Ayhan Gürbüz (2000-01-01)
The study investigates the reliability and validity of the Turkish Dyadic Adjustment Scale (DAS). Scores of the DAS were studied for its reliability and validity. The sample consisted of 264 married individuals. The alpha coefficient for the DAS was .92. Computed split-half reliability coefficient was .86. The DAS correlated .82 with the Locke-Wallace Marital Adjustment Test. The original factor structure of the DAS was replicated in the present study. In general, the data indicated that the DAS provides a ...
Adaptation Study of the Turkish Version of the Gambling-Related Cognitions Scale (GRCS-T)
Arcan, K.; Karancı, Ayşe Nuray (2015-03-01)
This study aimed to adapt and to test the validity and the reliability of the Turkish version of the Gambling-Related Cognitions Scale (GRCS-T) that was developed by Raylu and Oei (Addiction 99(6):757-769, 2004a). The significance of erroneous cognitions in the development and the maintenance of gambling problems, the importance of promoting gambling research in different cultures, and the limited information about the gambling individuals in Turkey due to limited gambling research interest inspired the pre...
Eşli ruminasyon ölçeğinin Türkçe uyarlaması geçerlik ve güvenirlik çalışması
Bugay Tuna, Aslı; Erdur Baker, Özgür (2015-01-01)
Bu araştırmanın amacı, Eşli Ruminasyon Ölçeğinin geçerlik ve güvenirlik özelliklerinin incelenerek Türkçeye kazandırılmasıdır. Çalışmanın katılımcılarını birbirinden bağımsız ve ulaşılabilir örneklem yoluyla seçilmiş iki farklı üniversite öğrenci grubu oluşturmaktadır. Birinci çalışma grubu 256 (146 Kadın, 110 Erkek) üniversite öğrencisinden oluşmaktadır. Ölçeğin test-tekrar test güvenilirliğini ölçmek için ulaşılan ikinci çalışma grubuise 113 (72 Kadın, 41 Erkek) öğrenciden oluşmaktadır. Öğrencilere Eşli R...
Sensitivity and uncertainty analysis for a radioecological model
Unver, O.; Kocar, C.; Tuncel, G. (Carl Hanser Verlag, 2020-10-01)
Uncertainty and sensitivity analysis were conducted for a radioecological model which was developed and applied for severe accident scenario for Akkuyu NPP in Turkey. Uncertainty was investigated in the doses and activity concentrations. Sensitivity analysis was conducted to find out most influencing parameters on the doses. 96 parameters, related with foodstuffs, feedstuffs and grass, inhalation rate and reduction factor for external irradiation, and transfer of Cs-137, Cs-134 and I-131 isotopes, were stud...
Citation Formats
IEEE
ACM
APA
CHICAGO
MLA
BibTeX
B. Gürbüz, “Reliability and validity of the Turkish version of the service quality assessment scale,” M.S. - Master of Science, Middle East Technical University, 2003.