The effect of apologetic error messages and mood states on computer users’ self-appraisals of performances and actual performances

Download

index.pdf

Date

2007

Author

Akgün, Mahir

Metadata

Show full item record

Item Usage Stats

263
views

71
downloads

The main aim of this study, in which 310 university students participated, is to investigate whether or not computer interfaces offering human-like apologetic error messages influence users’ self-appraisals of performances and actual performances in the computerized environment. For the study, an online instructional material which includes deliberate design problems leading to user frustration was developed. The study is comprised of three phases. In the first phase, based on the CCSARP (Cross-Cultural Study of Speech Act Realization Patterns) coding manual and the studies conducted with the framework provided by the manual, apology strategy sequences were elicited from Turkish participants. Two of these apology strategy sequences were selected for producing two apology error messages. In addition to these apology messages, one plain computer error message was also developed for experimental control. The second phase of the study was conducted to determine whether these three messages were perceived as apologies. It was found out that the two apology messages were perceived as apologies and the plain computer message was not perceived as an apology. In the third phase these three messages were used to investigate the relationship between mood, self-appraisal of performance and actual performance after the transmission of the apologetic error messages. The findings of this study show that the frequencies of apology strategies preferred in the computerized environment are similar with those utilized in the social context. Statistical analyses also reveal that the influence of apology messages on self-appraisal of performance depends on participants’ mood state and the contents of the apology messages.

Subject Keywords

Consciousness., Cognition, Perception., Intuition.

URI

http://etd.lib.metu.edu.tr/upload/3/12608479/index.pdf
https://hdl.handle.net/11511/16741

Collections

Graduate School of Informatics, Thesis

Suggestions

OpenMETU
Core

The effect of apologetic error messages and mood states on computer users' self-appraisal of performance Akgun, Mahir; Çağıltay, Kürşat; Zeyrek Bozşahin, Deniz (2010-09-01) This study, in which 310 university students participated, was designed to investigate whether computer interfaces that offer human-like apologetic error messages influence users' self-appraisals of performance in the computerized environment. The study consists of three phases. In the first phase, using the CCSARP (cross-cultural study of speech act realization patterns) coding manual, apology strategy sequences were elicited from Turkish participants. Two of these apology strategy sequences were selected ...
An evaluation of cognitive modeling tools Bican, Can; Say, Bilge; Department of Cognitive Sciences (2007) This thesis evaluates several aspects of the cognitive modeling tools, using a questionnaire as the survey method. We try to assess the the suitability for cognitive modeling task of the cognitive modeling tools, from the perspective of international community of cognitive modeling tool users. Part of this assessment is done with respect to general usability of software and the rest is specialized for the cognitive modeling issues. Frequency and correlation analyses reveal that there is a significant relati...
THE PERCEPTION OF PRESERVICE ICT TEACHERS ABOUT USING DIGITAL GAMES IN EDUCATIONAL SETTINGS Sevim, Nese; Kaplan, Göknur; Islim, Omer Faruk (2012-07-04) The current study is designed as a quantitative study, which aims to investigate preservice ICT teachers' perceptions about the use of digital games for educational purposes within educational settings. The participants of the study are preservice ICT teachers who are currently enrolled in the Middle East Technical University, which is one of the top-notch universities in Turkey as well as one of the top 100 universities in the world. In this study, survey method was used. A questionnaire that contained fif...
Effects of an Educational Computing Course on Preservice and Inservice Teachers Yıldırım, İbrahim Soner (2000-07-01) This study examined the changes in preservice and inservice teachers’ attitudes toward computers following their participation in an educational computing class, and it explored the factors that contributed to their computer use. The study used data from 114 preservice and inservice teachers (83 female, 31 male) who attended a university in southern California. Results of doubly multivariate repeated measures indicated that teachers’ attitudes (anxiety, confidence, and liking) significantly improved after t...
The effectiveness of instructional multimedia integrated with audio playback rate control tool on eighth grade students' achievements and attitudes Saran, Murat; Yıldırım, Zahide; Department of Computer Education and Instructional Technology (2003) This study investigated how the use of instructional multimedia integrated with audio playback rate-control tool affects the eighth grade students' achievement and attitudes. The audio playback rate-control tool used in this study allows audio to be listened in less time or more time than it was originally recorded, with no loss of voice quality or intelligibility. The study also examined students' tendencies in using audio playback rate-control tool used in the instructional software, and explored the opin...

Citation Formats

M. Akgün, “The effect of apologetic error messages and mood states on computer users’ self-appraisals of performances and actual performances,” M.S. - Master of Science, Middle East Technical University, 2007.