The effect of apologetic error messages and mood states on computer users' self-appraisal of performance

Date

2010-09-01

Author

Akgun, Mahir
Çağıltay, Kürşat
Zeyrek Bozşahin, Deniz

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

196
views

0
downloads

This study, in which 310 university students participated, was designed to investigate whether computer interfaces that offer human-like apologetic error messages influence users' self-appraisals of performance in the computerized environment. The study consists of three phases. In the first phase, using the CCSARP (cross-cultural study of speech act realization patterns) coding manual, apology strategy sequences were elicited from Turkish participants. Two of these apology strategy sequences were selected for the second phase, which is a test including experimental and control groups. The experimental groups were presented with the two apology sequences, and the control group was given a plain computer message. The second phase investigated whether any of these three messages were perceived as apologies. The results indicate that the two apology messages were perceived as apologies, but the plain computer message was not perceived as one. The third phase investigated the relationship between the users' moods and their self-appraisals of performance after the transmission of the apologetic error messages. The findings show that the influence of apology messages on the users' self-appraisals of performance depends on the participants' mood state and the content of the apology messages.

Subject Keywords

Self-appraisal of performance, Apologetic error message, Mood state, Human-like computer interface

URI

https://hdl.handle.net/11511/32228

Journal

Journal of Pragmatics

DOI

https://doi.org/10.1016/j.pragma.2009.12.011

Collections

Graduate School of Informatics, Article

Suggestions

OpenMETU
Core

The effect of apologetic error messages and mood states on computer users’ self-appraisals of performances and actual performances Akgün, Mahir; Çağıltay, Kürşat; Department of Cognitive Sciences (2007) The main aim of this study, in which 310 university students participated, is to investigate whether or not computer interfaces offering human-like apologetic error messages influence users’ self-appraisals of performances and actual performances in the computerized environment. For the study, an online instructional material which includes deliberate design problems leading to user frustration was developed. The study is comprised of three phases. In the first phase, based on the CCSARP (Cross-Cultural Stu...
Effects of an Educational Computing Course on Preservice and Inservice Teachers Yıldırım, İbrahim Soner (2000-07-01) This study examined the changes in preservice and inservice teachers’ attitudes toward computers following their participation in an educational computing class, and it explored the factors that contributed to their computer use. The study used data from 114 preservice and inservice teachers (83 female, 31 male) who attended a university in southern California. Results of doubly multivariate repeated measures indicated that teachers’ attitudes (anxiety, confidence, and liking) significantly improved after t...
The effect of design patterns on object-oriented metrics and software error-proneness Aydınöz, Barış; Bilgen, Semih; Department of Electrical and Electronics Engineering (2006) This thesis study investigates the connection between design patterns, OO metrics and software error-proneness. The literature on OO metrics, design patterns and software error-proneness is reviewed. Different software projects and synthetic source codes have been analyzed to verify this connection.
The Effect of gamified instruction about computer technology terms on undergraduate students’ achievement Mizam, Nigar; Aşkun, Cengiz Savaş; Department of Computer Education and Instructional Technology (2019) The purpose of this study is to find out how gamified instruction affects the undergraduate learners’ achievement in computer technology terms. The study designed as experimental study. For this study, 34 first year undergraduate students from Department of Computer Education and Instructional Technology at Middle East Technical University were selected. In this study, randomized posttest-only control group design was used to control testing threat to internal validity. Gamified and nongamified groups were ...
The perceptions and experiences of students and teachers in formal and informal learning settings that uses muves: Quest Atlantis case Bakar Çörez, Ayşegül; Tüzün, Hakan; Çağıltay, Kürşat; Department of Computer Education and Instructional Technology (2011) This dissertation aimed to investigate the use of Multi-User Virtual Environments (MUVEs) as supportive materials in students’ learning process. In this respect, a MUVE named Quest Atlantis had been used by students in formal and informal learning settings. The students participated in a project that was developed based on an ecological problem resulted in fish decline in a river. As being a multiple case study research, data were collected from four separate cases, selected from three different places. Spe...

Citation Formats

M. Akgun, K. Çağıltay, and D. Zeyrek Bozşahin, “The effect of apologetic error messages and mood states on computer users’ self-appraisal of performance,” Journal of Pragmatics, pp. 2430–2448, 2010, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/32228.