A qualitative inquiry of employees’ workplace learning experience : a case of a financial organization

Ülgen, Erden
This study aimed to explore perceptions of the workers regarding formal and informal learning experiences in the branch office of a financial organization and to suggest approaches that can be used for improving workplace learning environments. Qualitative research design was used in this study. Sample was selected from a financial organization‘s branch offices in Ankara through convenience sampling. Convenience sampling was also used for the selection of the informants. The participants of the study were 14 branch office workers. The data was collected through the semi-structured interviews. Rosenberg‘s Learning and Performance Architecture (2005) was used as a descriptive framework for developing the interview questions. The data were analyzed using content analysis technique. The findings of the study indicated that the current state of workplace learning environment is mainly based on individual learning activities including reading regulation documents or demonstration and social informal learning activities including interaction with the colleagues. Based on the findings, suggestions that could be used for expanding the workplace learning environment for these workers were provided. The study provided insight into the workplace learning environment of the bank branch office workers regarding the formal learning settings (classroom and online training), and informal workplace learning settings (usage of learning strategies, knowledge management, performance support and informal coaching and mentoring) and contribute to our understanding of workplace as a learning environment based on perceptions of the workers.


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Citation Formats
E. Ülgen, “A qualitative inquiry of employees’ workplace learning experience : a case of a financial organization,” Ph.D. - Doctoral Program, Middle East Technical University, 2014.