A Comparative Evaluation of Two Computer SupportedCollaborative Work Systems for Supporting Collaborative BusinessProcess Modeling Activities

Date

2018-10-01

Author

Fındık Coşkunçay, Duygu
Çakır, Murat Perit

Metadata

Show full item record

Item Usage Stats

258
views

0
downloads

In this study, a comparative evaluation of different Computer-Supported Collaborative Work CSCW environments was conducted to reveal their constraints and affordances for supporting synchronous collaborative business process modeling cBPM activities online. For this purpose, two case studies were carried out with two CSCW systems that differ in terms of their interaction design features for supporting joint work. The dual-eye tracking method was employed to monitor how the participants focused their attention on the shared workspace during cBPM tasks. An interaction analysis was performed on the communicational content exchanged by the participants in chat messages and activities performed on the shared working area in light of the coordination, communication, awareness, group decision-making and team-building aspects of collaboration. The interaction analysis suggested that the design of the systems significantly affected the participants’ performance and the interaction quality throughout cBPM. In addition, a content analysis was conducted to determine the effects of different interaction design methodologies on the formation of the Business Process Modeling BP Modeling phases namely elicitation, formalization, validation and verification. The interaction design features of the systems were found to significantly affect the organization of the BP Modeling phases. Based on the findings, some design suggestions were made to enhance the efficiency of collaboration in cBPM practices. It is expected that the results of the study will serve as a guideline for system designers in designing an effective synchronous cBPM tool, and for end users in choosing a system for their synchronous cBPM practices.

Subject Keywords

İş süreci modelleme, İş birlikli iş süreci modelleme, Bilgisayar destekli modelleme, Grup etkileşimi, Business process modeling, Collaborative business process modeling, Computer supported modeling, Group interaction

URI

https://www.ajit-e.org/?menu=pagesp=main
https://hdl.handle.net/11511/77259
https://dergipark.org.tr/tr/download/article-file/1113656

Journal

AJIT-e: Online Academic Journal of Information Technology

Collections

Graduate School of Informatics, Article

Suggestions

OpenMETU
Core

An Emprical examination for collaborative nature of business process modeling Fındık Coşkunçay, Duygu; Çakır, Murat Perit; Department of Information Systems (2016) In this study, factors that contribute to interaction quality of collaborative group members in a computer-supported collaborative business process modeling context were investigated with qualitative and quantitative methods. Initially, interaction quality factors were identified based on a review of related theoretical frameworks and qualitative analysis of log files from a dual eye-tracking experiment. A rating scheme was then developed to assess the quality of group interactions. A research model, that r...
An investigation of the relationship between joint visual attention and product quality in collaborative business process modeling: a dual eye-tracking study Fındık Coşkunçay, Duygu; Çakır, Murat Perit (2022-02-01) Collaborative business process modeling is a collective activity where team members jointly discuss, design, and document business processes. During such activities, team members need to communicate with each other to coordinate the modeling activities, propose and justify changes, and negotiate common terms and definitions. Throughout this process, stakeholders should be aware of when and what kind of changes have been made by each team member on the shared space so that they can discuss design ideas and b...
An approach for decentralized process modeling Turetken, Oktay; Demirörs, Onur (2007-05-20) This paper describes a method for organizations to perform process modeling in a decentralized and concurrent manner. The approach is based on the idea that modeling organizations' processes can be performed by individuals actually performing the processes. Instead of having a central and devoted group of people to analyze, understand, model and improve processes, real performers are held responsible to model and improve their own processes concurrently. The paper also summarizes the lessons learned by appl...
A Comparison of Process Ontology Discovery from Organizational Guidelines in Two Different Languages Gurbuz, Ozge; Demirörs, Onur (2017-09-01) Process ontologies contain organization's process elements which are related to the business activities, in a structured format. Once organizations establish process ontologies, searching process information as well as discovery, modeling and automation become more efficient. Process ontologies are frequently developed from organizational resources such as guidelines, regulations and procedures by interpreting the document, discovering the process information and building the ontology. The studies depict th...
A usability evaluation framework and a case study on a supplier portal system Babayiğit, Elif Fatma; Şen, Tayyar; Department of Industrial Engineering (2003) The goal of this thesis is to provide a usability evaluation framework in the area of e-procurement technologies and a case study on this base. A survey of the concepts of human computer interaction, usability and usability evaluation techniques is carried out. Additionally current e-procurement technologies are explored and specifically a Company̕s Supplier Portal System which was employed in year 2003, as an e-procurement technology for the procurement of direct goods, is taken into consideration. Pointin...

Citation Formats

D. Fındık Coşkunçay and M. P. Çakır, “A Comparative Evaluation of Two Computer SupportedCollaborative Work Systems for Supporting Collaborative BusinessProcess Modeling Activities,” AJIT-e: Online Academic Journal of Information Technology, pp. 7–38, 2018, Accessed: 00, 2021. [Online]. Available: https://www.ajit-e.org/?menu=pagesp=main.