Monitoring and evaluation systems for urban infrastructure services: a comparison of the systems applied by Turkish authorities and international financing institutions

Yıldız, Canan
In Turkey, urban infrastructure services are responsibility of the municipalities requiring close communication with the central governmental institutions at different stages of project preparation, design, construction and operation to meet the national standards. Although, significant progress has been recorded in terms of access to services, there is still need for increasing efficiency of service provision in both technical and financial terms. In the world, monitoring and evaluation has increasingly become an important management tool to track progress of organizations, programs and projects and to facilitate decision making. International community agrees that, by closely examining performance, an organization can design programs and activities that are effective, efficient, and yield powerful results for the community. International experience shows that countries benefit from results/performance-based M&E systems in order to ensure transparency and accountability in the planning, implementation and operation processes, as well as increasing the efficiency of service provision in urban vi infrastructure services. While the technical aspects of the works of the central institutions in Turkey generally conform to high standards, monitoring and evaluation arrangements suffer from inadequate understanding of the core concepts and lack of inter-agency coordination in both assessment of the performed works, leading to inefficiency and poor sustainability of investments. The need for more efficient monitoring and evaluation is underpinned also by the IFIs in their project cycles. Although, institutional and legal efforts have started to strengthen M&E of some components of the urban infrastructure systems, there is still significant need for establishment of an overall M&E system with active participation of and effective coordination between the relevant institutions. Based on the identified gaps and challenges in terms of perception of M&E concepts in Turkey, data collection and verification systems and institutional challenges, it is recommended to establish an M&E framework which clearly identifies the principles, processes, methodologies and institutional roles and responsibilities.


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Citation Formats
C. Yıldız, “Monitoring and evaluation systems for urban infrastructure services: a comparison of the systems applied by Turkish authorities and international financing institutions,” M.S. - Master of Science, Middle East Technical University, 2017.