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Emotional Dimensions Regarding Job Satisfaction: The Case of Dashboard Design for City Buses

Töre Yargın, Gülşen
Özer, E. Nazlı
Erbuğ, Çiğdem
In studies regarding bus drivers’ workstation design, physical and cognitive ergonomics related issues of driving are handled widely. However in order to maintain well-being of bus drivers, emotional issues should also be taken into account. The aim of this paper is to present the emotional dimensions of job satisfaction for urban bus drivers in Turkey, in order to provide design considerations for the public bus dashboard. The paper outlines the findings regarding emotional dimensions and hedonic needs from the product development project of an urban bus dashboard involving several research studies, the aim of which were not specifically to obtain users’ emotional needs. However, as these needs cannot be considered separately from the needs that can be defined as tangible or functional, the outcomes of the prior studies provide important information regarding this issue.