Show/Hide Menu
Hide/Show Apps
Logout
Türkçe
Türkçe
Search
Search
Login
Login
OpenMETU
OpenMETU
About
About
Open Science Policy
Open Science Policy
Open Access Guideline
Open Access Guideline
Postgraduate Thesis Guideline
Postgraduate Thesis Guideline
Communities & Collections
Communities & Collections
Help
Help
Frequently Asked Questions
Frequently Asked Questions
Guides
Guides
Thesis submission
Thesis submission
MS without thesis term project submission
MS without thesis term project submission
Publication submission with DOI
Publication submission with DOI
Publication submission
Publication submission
Supporting Information
Supporting Information
General Information
General Information
Copyright, Embargo and License
Copyright, Embargo and License
Contact us
Contact us
Development of a decision support system for employee scheduling problem in hospitality sector: a case study in a Turkish firm
Download
index.pdf
Date
2019
Author
Ünsal, Emre Ber
Metadata
Show full item record
This work is licensed under a
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License
.
Item Usage Stats
275
views
110
downloads
Cite This
Employee scheduling problems arise in many environments where a group of employees works together. This study deals with the employee scheduling problem in hospitality sector where the employees are supposed to greet and communicate with the guests in the events. The content of the problem is assigning different skilled employees to the events which have different complexity and difficulty levels. We propose a solution method which aims to create better employee schedules in terms of cost and quality of the service. Moreover, the proposed solution method takes workload balance among employees into consideration. Sensitivity analysis is conducted and it is observed that the results of the proposed method are robust against small changes in the input parameters. This study focuses of establishment of a decision support system for a Turkish firm in hospitality sector. Specifically, a v user-friendly Microsoft Excel-based decision support system is designed to help the decision maker in composing the employee schedules. The details of the decision support system into which the mixed integer programming models are integrated are provided
Subject Keywords
Decision support systems
,
Employee scheduling
,
Decision support system
,
Mixed integer programming
,
Hospitality sector
URI
http://etd.lib.metu.edu.tr/upload/12623584/index.pdf
https://hdl.handle.net/11511/43745
Collections
Graduate School of Social Sciences, Thesis
Suggestions
OpenMETU
Core
A Decision Support System for Employee Scheduling Problem in Hospitality Sector: A Case Study in a Turkish Firm
Ünsal, Emre Berk; Karakaya, Gülşah (2019-10-06)
Employee scheduling problems arise in many environments where a group of employees works together. This study deals with the employee scheduling problem in hospitality sector where the employees are supposed to greet and communicate with the guests in the events. The problem is to assign different skilled employees to the events which have different complexity and difficulty levels. We propose a solution method which aims to create better employee schedules in terms of cost and quality of the service. The c...
Analyzing the impact of a decision support system on a medium sized apparel company
Gökalp, Ebru; Gökalp, Mert Onuralp; Eren, Pekin Erhan (Springer, 2018-01-01)
Decision Support Systems (DSS) have been considered as a crucial tool providing competitive advantages, productivity as well as flexibility. The system analysis of a representative medium sized apparel company is performed to derive the requirements of the specific DSS developed to analyze the effects of using it in the apparel company. The observed benefits of the DSS after one year of use are providing efficient use of capacity, accordingly decreasing production costs, effective and accurate calculation o...
A SUPPORT VECTOR MACHINE METHOD FOR BID/NO BID DECISION MAKING
Sönmez, Rifat (2017-01-01)
The bid/no bid decision is an important and complex process, and is impacted by numerous variables that are related to the contractor, project, client, competitors, tender and market conditions. Despite the complexity of bid decision making process, in the construction industry the majority of bid/no bid decisions is made informally based on experience, judgment, and perception. In this paper, a procedure based on support vector machines and backward elimination regression is presented for improving the exi...
Design and implementation of a distributed workflow enactment service
Gokkoca, E; Altinel, M; Cingil, I; Tatbul, EN; Koksal, P; Doğaç, Asuman (1997-06-27)
Workflows are activities involving the coordinated execution of multiple tasks performed by different processing entities, mostly in distributed heterogeneous environments which are very common in enterprises of even moderate complexity. In current commercial workflow systems, the workflow scheduler is a single centralized component. A distributed workflow enactment service on the other hand should contain several schedulers on different nodes of a network each executing parts of process instances. Such an ...
On the minimization of total weighted flow time with identical and uniform parallel machines
Azizoğlu, Meral (1999-02-16)
We consider the NP-hard problem of scheduling jobs on identical parallel machines to minimize total weighted flow time. We discuss the properties that characterize the structure of an optimal solution, present a lower bound and propose a branch and bound algorithm. The algorithm is superior to prior methods presented in the literature. We also extend the algorithm to uniform parallel machines and solve medium-sized problem instances.
Citation Formats
IEEE
ACM
APA
CHICAGO
MLA
BibTeX
E. B. Ünsal, “Development of a decision support system for employee scheduling problem in hospitality sector: a case study in a Turkish firm,” Thesis (M.S.) -- Graduate School of Social Sciences. Business Administration., Middle East Technical University, 2019.
