A Decision Support System for Employee Scheduling Problem in Hospitality Sector: A Case Study in a Turkish Firm

Date

2019-10-06

Author

Ünsal, Emre Berk
Karakaya, Gülşah

Metadata

Show full item record

Item Usage Stats

323
views

0
downloads

Employee scheduling problems arise in many environments where a group of employees works together. This study deals with the employee scheduling problem in hospitality sector where the employees are supposed to greet and communicate with the guests in the events. The problem is to assign different skilled employees to the events which have different complexity and difficulty levels. We propose a solution method which aims to create better employee schedules in terms of cost and quality of the service. The critical quality dimensions in hospitality environment are summarized from previous studies to create a better schedule in terms of quality. Moreover, the proposed solution method takes workload balance among employees into consideration. The solution method is implemented using the data of a Turkish firm and it is observed that the proposed method performs better than the firm’s existing employee scheduling procedure. To further analyze the results, sensitivity analysis is conducted and it is observed that the results of the proposed method are robust against small changes in the input parameters. This study focuses on the establishment of a decision support system for employee scheduling problems in hospitality sector. Specifically, a user-friendly Microsoft Excel-based decision support system is designed to help the decision maker in composing the employee schedules. The details of the decision support system into which the mixed integer programming models are integrated are provided.

Subject Keywords

Employee scheduling, Decision support system, Mixed integer programming, Hospitality sector

URI

https://hdl.handle.net/11511/70837
http://www.ibaness.org/conferences/tekirdag_fall_2019/ibaness_tekirdag_fall_proceedings_draft_4.pdf

Conference Name

XIII. International Balkan and Near Eastern Congress Series on Economics, Business and Management (05 - 06 Ekim 2019)

Collections

Department of Business Administration, Conference / Seminar

Suggestions

OpenMETU
Core

Development of a decision support system for employee scheduling problem in hospitality sector: a case study in a Turkish firm Ünsal, Emre Ber; Karakaya, Gülşah; Department of Business Administration (2019) Employee scheduling problems arise in many environments where a group of employees works together. This study deals with the employee scheduling problem in hospitality sector where the employees are supposed to greet and communicate with the guests in the events. The content of the problem is assigning different skilled employees to the events which have different complexity and difficulty levels. We propose a solution method which aims to create better employee schedules in terms of cost and quality of the...
A Heuristic for Resource-Constrained Multi-ProjectDiscrete Time-Cost Trade-Off Problem Seyisoğlu, Oya Başak; Sönmez, Rifat (null; 2018-11-16) Resource-constrained project scheduling in a multi-project environment is a challenging optimization problem as it requires simultaneous scheduling of activities associated with multiple projects, considering availability of scarce resources while satisfying a set of constraints. Despite a large number of researches being concentrated on developing heuristics and metaheuristics for the discrete time-cost trade-off scheduling problem, very few of the proposed methods analyze multiple projects adequately to r...
Dynamic programming algorithms for scheduling parallel machines with family setup times Webster, Scott; Azizoğlu, Meral (Elsevier BV, 2001-2) We address the problem of scheduling jobs with family setup times on identical parallel machines to minimize total weighted flowtime. We present two dynamic programming algorithms - a backward algorithm and a forward algorithm - and we identify characteristics of problems where each algorithm is best suited. We also derive two properties that improve the computational efficiency of the algorithms. Scope and purpose While most production schedulers must balance conflicting goals of high system efficiency and...
Developing a roadmap for knowledge management in construction industry Erkan, Ceyhun Selim; Nielsen, Yasemin; Department of Civil Engineering (2007) High turnover rate of employees in construction cause companies in the sector struggle against knowledge loss. Due to the high competition in the market, companies differentiate by keeping and increasing their intellectual capital generally acknowledged as the main source of competitive advantage. Knowledge Management (KM) is defined as any process or practice of creating, acquiring, capturing, sharing, and using knowledge, wherever it resides, to increase learning and performance by sustaining organisation...
A SUPPORT VECTOR MACHINE METHOD FOR BID/NO BID DECISION MAKING Sönmez, Rifat (2017-01-01) The bid/no bid decision is an important and complex process, and is impacted by numerous variables that are related to the contractor, project, client, competitors, tender and market conditions. Despite the complexity of bid decision making process, in the construction industry the majority of bid/no bid decisions is made informally based on experience, judgment, and perception. In this paper, a procedure based on support vector machines and backward elimination regression is presented for improving the exi...

Citation Formats

E. B. Ünsal and G. Karakaya, “A Decision Support System for Employee Scheduling Problem in Hospitality Sector: A Case Study in a Turkish Firm,” Tekirdağ, Türkiye, 2019, p. 644, Accessed: 00, 2021. [Online]. Available: https://hdl.handle.net/11511/70837.