A Decision Support System for Employee Scheduling Problem in Hospitality Sector: A Case Study in a Turkish Firm

Date

2019-10-06

Author

Ünsal, Emre Berk
Karakaya, Gülşah

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Employee scheduling problems arise in many environments where a group of employees works together. This study deals with the employee scheduling problem in hospitality sector where the employees are supposed to greet and communicate with the guests in the events. The problem is to assign different skilled employees to the events which have different complexity and difficulty levels. We propose a solution method which aims to create better employee schedules in terms of cost and quality of the service. The critical quality dimensions in hospitality environment are summarized from previous studies to create a better schedule in terms of quality. Moreover, the proposed solution method takes workload balance among employees into consideration. The solution method is implemented using the data of a Turkish firm and it is observed that the proposed method performs better than the firm’s existing employee scheduling procedure. To further analyze the results, sensitivity analysis is conducted and it is observed that the results of the proposed method are robust against small changes in the input parameters. This study focuses on the establishment of a decision support system for employee scheduling problems in hospitality sector. Specifically, a user-friendly Microsoft Excel-based decision support system is designed to help the decision maker in composing the employee schedules. The details of the decision support system into which the mixed integer programming models are integrated are provided.

Subject Keywords

Employee scheduling, Decision support system, Mixed integer programming, Hospitality sector

URI

https://hdl.handle.net/11511/70837
http://www.ibaness.org/conferences/tekirdag_fall_2019/ibaness_tekirdag_fall_proceedings_draft_4.pdf

Conference Name

XIII. International Balkan and Near Eastern Congress Series on Economics, Business and Management (05 - 06 Ekim 2019)

Collections

Department of Business Administration, Conference / Seminar

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Citation Formats

E. B. Ünsal and G. Karakaya, “A Decision Support System for Employee Scheduling Problem in Hospitality Sector: A Case Study in a Turkish Firm,” Tekirdağ, Türkiye, 2019, p. 644, Accessed: 00, 2021. [Online]. Available: https://hdl.handle.net/11511/70837.