Eliciting positive user experiences with self-service kiosks: pursuing possibilities

2015-01-02
Günay, Aslı
Erbuğ, Çiğdem
Show full item record
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
245
views
0
downloads
Although the prominent concept of the last decade - user experience - maintains its significance in diverse disciplines, especially design, its focus has changed to eliciting positive user experiences by pursuing new possibilities for consumer products rather than by solely seeking solutions to existing problems. Designers continue to aim for rich user experiences with a variety of products, but have neglected self-service (interactive) kiosks. Hence, this paper, after giving a brief overview of the positive psychology literature, demonstrates the dimensions of positive user experiences with self-service kiosks through an empirical study conducted on coffee vending machines and automated tellers.
User experience, Possibility-driven design, S-service kiosks, Positive user experiences
https://hdl.handle.net/11511/46728
BEHAVIOUR & INFORMATION TECHNOLOGY
Department of Industrial Design, Article

Suggestions

Effective Communicatıon Of User Research Outcomes In Design For Well-Being: Adaptation Of The Design Well-Being Matrix In A Pregnancy Case
Günay, Aslı (Middle East Technical University, Faculty of Architecture, 2020-6-30)
Effective communication of user research deliverables plays a crucial role during all design processes to effectively and meaningfully inform design decisions. As newly introduced materials, such as frameworks and tools, in emergent fields are actually mediums for communicating information in different phases of research, effective communication of them would foster the development of a shared and established language, and thus, robust progression of these fields. This paper investigates effective communica...
UX Modelling in Design Education: Methods, Processes and Examples
Töre Yargın, Gülşen; Süner-Pla-Cerda, Sedef (2019-7-9)
This paper presents user experience (UX) modelling as an educational goal, outlining and grounding on the growing need for trained UX professionals and opportunities for expanding design expertise in this direction; and emphasises the importance of developing a sustained teaching agenda to address the requirements of the contemporary professional practice. After an overview of use and types of models in UX, we offer UX modelling as a teaching tool to equip design students with the theoretical and applied kn...
Experience reflection modelling (ERM) as a generative research method and student engagement in product design at undergraduate level
Turhan, Senem; Doğan, Çağla; Department of Industrial Design (2013)
Research approaches driven by design thinking have the potential to bridge early stages of design process to idea generation phases in design education. Generative research is emerged from participatory approach which is used at early stages of design process aims to elicit user needs, experiences, expectations and preferences by using generative tools and techniques through helping non-designer participants express their thoughts, feelings, opinions effectively independent of their skills and abilities in ...
Inspiration, Guidance and Justification: An Interactive Information System to Assist Design Decisions with User Research Data
Erbuğ, Çiğdem; Töre Yargın, Gülşen (2017-01-01)
Design activity can be hindered by several communication barriers that exist between the designer and other stakeholders. To overcome these barriers, designers can utilise user-research outputs. In this regard, designers look to user-research results to inspire decisions by providing interpretable outputs, to guide decisions by pointing out possible directions and supporting their arguments and providing justification for their decisions for the persuasion of others. These impacts can be achieved if user re...
Analysis of Online and In-Store Clothes Shopping Experiences Taking a User Journey Approach
Yılmaz Ünlü, Zeynep; Şener Pedgley, Bahar; Department of Industrial Design (2022-1)
In parallel to advancements in information and communication technologies (ICT), shopping has evolved as one of the most commonly carried out daily activities in people's lives. Different ways of shopping have emerged leading to reshaping shopping experiences. The research presented in the thesis particularly focuses on the changes in online and in-store clothes shopping experiences along with people's shopping channel and medium preferences. Therefore, after reviewing the literature, two-phase fieldwork is...
Citation Formats
A. Günay and Ç. Erbuğ, “Eliciting positive user experiences with self-service kiosks: pursuing possibilities,” BEHAVIOUR & INFORMATION TECHNOLOGY, pp. 81–93, 2015, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/46728.
METU IIS - Integrated Information Service open@metu.edu.tr