Investigation of Interaction, Online Support, Course Structure and Flexibility as the Contributing Factors to Students' Satisfaction in an Online Certificate Program

Yıldırım, Zahide
The purpose of the study is to investigate some of the factors that contribute to satisfaction of participants in an online Information Technologies Certificate Program (ITCP). The program includes eight courses and lasts four semesters. The sample consisted of 30 participants who enrolled to the program and 8 instructors who gave the courses in this program in 2004-2005. The data was collected through both qualitative and quantitative methods. An online questionnaire was used to gather data on participants' satisfaction about the program, semi-structured interviews were conducted with both the participants and the instructors to analyze the factors that contribute to satisfaction in the program, and asynchronous and synchronous communication transcripts were examined to support the findings. Descriptive statistics were reported upon the participants' satisfaction in regard to learner-learner interaction, learner-instructor interaction, course structure, institutional support, and flexibility. A repeated measure analysis test was utilized to see the changes in the participants' satisfaction throughout this online program based on semester one, two, three, and four. The results of the study showed that even though the participants' overall satisfaction was generally positive, it decreased significantly toward the final semesters of the program. The findings highlighted some of the critical issues such as "learning community formation through interaction, well structured and guided project or problem-based group activities, considering instructional design and cognitive principles in the design of the program, and flexibility in time and selection of the courses" that should be taken into account in designing online programs.


The Impact of Completing the Online Information Technologies Certificate Program on Graduates
YÜKSELTÜRK, ERMAN (2012-04-01)
The purpose of the study is to investigate graduates' perceptions about the impact of completing the online Information Technologies Certificate Program (ITCP) on their job, career development and personal plans. The program includes eight courses and lasts in nine months. The sample of the study consisted of 70 participants who graduated from the program in 2005 or later. The data were collected through two online questionnaires. The first one consisted of 19 ten point-Likert type scale items and the secon...
YÜKSELTÜRK, ERMAN; Baturay, Meltem Huri (2012-01-01)
There has been a growing body of research on the identification of particular characteristics or factors that can be used to predict learners' success in online learning environments. However, there still exists much uncertainty about the conditions that are essential to create a successful online venture for both learners and educators. The purpose of the study is to investigate the factors that support online learners' success from the online graduates' perspective without constraining it to one or two co...
Analyzing the effects of the personality traits on the success of online collaborative groups
Kucukozer-Cavdar, Seyma; Taşkaya Temizel, Tuğba (Elsevier BV; 2016-06-23)
The purpose of this study is to analyze how efficient online study groups can be formed among students based on their personality traits. A survey consisting of Ten Item Personality Inventory (TIPI) was conducted among the undergraduate students in a well-known university. Eighty-two students who did not know each other were assigned to 35 small online groups based on their personality characteristics. The group members were then asked to study collaboratively on a task by communicating via the university's...
Perceptions of students and teachers about the use of e - learning / sharing portal in educational activities
Işık, Azad; Özden, M. Yaşar; Department of Computer Education and Instructional Technology (2009)
This study examined the perceptions of the Students and the Teachers of METU Development Foundation Schools about the use of e-learning / sharing portal technology in their educational activities. Their perceptions were investigated in terms of three aspects: effects of the use of this technology on their perceived motivation, the perceived usefulness and the perceived ease of use of this technology. A central server was installed for setting up an e-learning / sharing portal environment. Microsoft SharePoi...
Factors Influencing the Sustainability of Online Text-Based Peer-Mentorship among Graduate Students
Can, Gülfidan; Uzun, Yıldız; Nalça, Ceylan; Böğürcü, Ceylin (2018-10-10)
The purpose of this study is to explore the factors influencing the sustainability of online text-based peer mentorship among graduate students. In this Participatory Action Research, a three-week online peer mentorship program was implemented with 13 graduate students and one faculty member using text-based chat applications. Data sources were reflection reports, reflection forms, focus group interviews, and chat session records. Data were collected again after a period of six months in order to establish ...
Citation Formats
E. YÜKSELTÜRK and Z. Yıldırım, “Investigation of Interaction, Online Support, Course Structure and Flexibility as the Contributing Factors to Students’ Satisfaction in an Online Certificate Program,” EDUCATIONAL TECHNOLOGY & SOCIETY, pp. 51–65, 2008, Accessed: 00, 2020. [Online]. Available: