The Effect Of Multiple Performance Criteria Usage On The Just In Time Production And Total Quality Management Implementation Levels: Findings From Turkey

Aydın, Zehra Berna
Tüzüntürk, Selim
Eryılmaz, Mehmet Eymen
This article examines the effect of the multiple performance criteria usage on Just in Time Production (JIT) and Total Quality Management (TQM) implementation levels. Earlier studies have highlighted that JIT and TQM implementation levels play a major role in the success of organizational performance. Therefore the aim of this study was to determine the significant Balanced Scorecard (BSC) perspectives that may affect JIT and TQM using Logit regression analysis. The analysis process was executed on a sample of 117 industrial organizations from the top 500 large-scale industrial organizations of Turkey for 2004. Binary logistic regression models were estimated for the stated sample. Regression estimates showed that the two perspectives of “internal business” and “customer” enhanced the JIT implementation level in organizations. In addition, four perspectives, “innovation and learning”, “customer”, “sales” and “financial”, were found to be significant in influencing the TQM implementation level in organizations. Finally, to the best of our knowledge, this study is the first empirical study that investigates the relationships between JIT, TQM and multiple performance measurement concepts.


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Citation Formats
Z. B. Aydın, S. Tüzüntürk, and M. E. Eryılmaz, “The Effect Of Multiple Performance Criteria Usage On The Just In Time Production And Total Quality Management Implementation Levels: Findings From Turkey,” ODTÜ Gelişme Dergisi, vol. 35, no. 2, pp. 225–247, 2008, Accessed: 00, 2020. [Online]. Available: