Using gap analysis to improve system acceptance

2006-09-01
Russell, Bruce D.
Yilmaz, Mustafa R.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.
Library and Information Sciences, Information Systems, Computer Science Applications
https://hdl.handle.net/11511/65678
INFORMATION SYSTEMS MANAGEMENT
Department of Chemistry, Article

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Citation Formats
B. D. Russell and M. R. Yilmaz, “Using gap analysis to improve system acceptance,” INFORMATION SYSTEMS MANAGEMENT, pp. 37–42, 2006, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/65678.
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