Using gap analysis to improve system acceptance

Russell, Bruce D.
Yilmaz, Mustafa R.
The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.


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Citation Formats
B. D. Russell and M. R. Yilmaz, “Using gap analysis to improve system acceptance,” INFORMATION SYSTEMS MANAGEMENT, pp. 37–42, 2006, Accessed: 00, 2020. [Online]. Available: