Product related determinants of user satisfaction for different product groups

Download

10.5281zenodo.2584050.pdf

Date

2019-3-5

Author

Demir, Erdem
Erbuğ, Çiğdem

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

130
views

87
downloads

This paper focuses on the product related determinants of user satisfaction. It presents the results of an empirical study conducted to reveal the impacts of product related determinants on different product groups. The significance of different determinants influencing overall satisfaction response was investigated for different product groups via semi-structured interviews followed by quantitative analysis. For each product group, the findings were summarized and sub-headings of factors were listed. The findings of the study suggest that the determinants of user satisfaction differs for different product groups.

Subject Keywords

User satisfaction, Consumer satisfaction, Product groups

URI

https://hdl.handle.net/11511/69016

DOI

https://doi.org/10.5281/zenodo.2584050

Conference Name

Design and Emotion (2006)

Collections

Department of Industrial Design, Conference / Seminar

Suggestions

OpenMETU
Core

Product names as a medium of communication from designers to target users Khalaj, Javad; Pedgley, Owaın Francıs (2012-9-14) This paper presents an empirical study into the names that people assign to products, based on visual form qualities. The study considers the relationship between a designer and target users of a product, within the context of communication. The emphasis is on meanings that are elicited from product names, specifically the communicative aspect of aesthetic, symbolic, and emotional characteristics of visual product form described through product names. A product name is considered as a symbolic description o...
The role of user models in product design for assessment of user needs Hasdoğan, Gülay Fatma (1996-01-01) This paper elucidates the role of user models in the household product design process for the assessment of user needs. Based on field work which investigated the characteristics and qualities of user models employed by design practitioners working in England and Wales in 1991, it presents the benefits and limitations of a range of user models which are most relevant for design practitioners.
Product names as a medium of communication from designers to target users Khalaj, Javad; Pedgley, Owaın Francıs (2012-10-11) This paper presents an empirical study into the names that people assign to products, based on visual form qualities. The study considers the relationship between a designer and target users of a product, within the context of communication. The emphasis is on meanings that are elicited from product names, specifically the communicative aspect of aesthetic, symbolic, and emotional characteristics of visual product form described through product names. A product name is considered as a symbolic description o...
Tool allocation in flexible manufacturing systems with tool alternatives Buyurgan, N; Saygin, C; Kilic, SE (Elsevier BV, 2004-08-01) In this paper, a heuristic approach for tool selection in flexible manufacturing systems (FMS) is presented. The proposed approach utilizes the ratio of tool life over tool size (LIS) for tool selection and allocation. The proposed method selects tool types with high LIS ratios by considering tool alternatives for the operations assigned to each machine. The performance of the method is demonstrated in sample problems as static examples, as well as in a simulation study for further analysis. This study also...
Users' understanding of fun in consumer products Cila, Nazli; Erbug, Cigdem; Şener Pedgley, Bahar (2007-04-01) This paper aims to provide an overall picture of fun in product design by analysing users' understanding of fun and comparing the findings with the related human-computer interaction (HCI) literature. The results reveal that users interpret fun from many different viewpoints, which can be categorized under four subject headings: functional qualities, enchanting qualities, visual qualities and metaphorical qualities. These keyword categories constitute a valuable database for product designers to understand ...

Citation Formats

E. Demir and Ç. Erbuğ, “Product related determinants of user satisfaction for different product groups,” presented at the Design and Emotion (2006), Gothenburg, 2019, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/69016.