Product related determinants of user satisfaction for different product groups

Date

2019-3-5

Author

Demir, Erdem
Erbuğ, Çiğdem

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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This paper focuses on the product related determinants of user satisfaction. It presents the results of an empirical study conducted to reveal the impacts of product related determinants on different product groups. The significance of different determinants influencing overall satisfaction response was investigated for different product groups via semi-structured interviews followed by quantitative analysis. For each product group, the findings were summarized and sub-headings of factors were listed. The findings of the study suggest that the determinants of user satisfaction differs for different product groups.

Subject Keywords

User satisfaction, Consumer satisfaction, Product groups

URI

https://hdl.handle.net/11511/69016

Collections

Department of Industrial Design, Conference / Seminar