Effects of Perceived Transformational Leadership on Organizational Outcomes: The Mediating Role of Leader's Emotional Intelligence and the Moderating Role of Follower's Personality

Kişisel, Başak
Despite the vast amount of transformational leadership (TL) research, the role of followers' personality and leaders' emotional intelligence (EI) has not been well-examined in the transformational leadership literature. The point of the current study is to examine the relationship between perceived transformational leadership and several organizational outcomes (job performance, job satisfaction, turnover intent, organizational citizenship behavior). In this relationship, the leader's emotional intelligence served as a mediator, and the follower's personality (extraversion and neuroticism) was a moderator. We also investigated how transformational leadership perceptions of the followers affect creativity as a research question. Results based on data from 113 followers and 33 supervisors indicated that followers' perceptions of transformational leadership predicted job satisfaction (JS), job performance, organizational citizenship behavior (OCB) positively, and turnover intention (TI) negatively. On the other hand, neither the direct nor the mediating effect of the leader's emotional intelligence, which is rated by the leaders, on outcome variables was significant. Although the interaction effect of TL and followers' neuroticism on TI was observed, the direction of the interaction effect was positive. Moreover, our results showed that followers' extraversion moderated the relationship between transformational leadership and job performance in an unexpected way. The association was stronger for those low in extraversion. Therefore, transformational leaders' inspirational and developmental qualities can counterbalance follower introversion and guide them to perform better despite their lack of confidence and tendencies such as being shy and withdrawn. The results were discussed, and the strengths and limitations of the study were noted.


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Citation Formats
B. Kişisel, “Effects of Perceived Transformational Leadership on Organizational Outcomes: The Mediating Role of Leader’s Emotional Intelligence and the Moderating Role of Follower’s Personality,” M.S. - Master of Science, Middle East Technical University, 2021.