EFL INSTRUCTORS' EMOTIONS AND EMOTIONAL LABOR STRATEGIES DURING THE COVID-19 PANDEMIC IN TURKEY

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2022-3-17
Kemaloğlu, Nazlınur
This explanatory sequential mixed methods study investigated beginning and experienced English language instructors’ emotions that they demonstrated, emotional labor strategies they used during interaction with their students, and the effects of years of experience on them during the COVID-19 pandemic were investigated. The setting for the study was English language preparatory schools of state and foundation universities located in Ankara, Turkey. One hundred fifty-six participants took part in the quantitative study and responded to an online questionnaire that addressed instructors’ positive and negative emotions and emotional labor strategies. Follow-up semi-structured interviews were conducted with ten participants. Quantitative findings were given priority in this study. Quantitative data analysis, which included descriptive statistics, paired samples t-test, independent samples t-test, and MANOVA, was performed via IBM SPSS (28) while the qualitative data analysis was conducted manually according to the thematic analysis approach. Findings revealed that the participants demonstrated significantly more frequent positive emotions than negative ones. They also used expressing genuine emotions emotional labor strategy more than surface acting and deep acting. Years of experience had a significant effect on the experience of negative emotions. It also influenced the use of expressing genuine emotions and surface acting strategies. The answers to the research questions were elaborated on via the qualitative findings by extracting eight themes after the verbatim transcriptions of the interviews and the coding processes.

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Citation Formats
N. Kemaloğlu, “EFL INSTRUCTORS’ EMOTIONS AND EMOTIONAL LABOR STRATEGIES DURING THE COVID-19 PANDEMIC IN TURKEY,” M.A. - Master of Arts, Middle East Technical University, 2022.