MODERATING ROLE OF THE DARK TRIAD PERSONALITY TRAITS ON THE ASSOCIATION BETWEEN EMOTIONAL LABOR AND WORK OUTCOMES: AN EXAMINATION BASED ON ACTIVATION/INHIBITION PATHWAYS

2022-3
ÇETİNBİNİCİ, Aysu
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The current study combined the literature on the Dark Triad personality traits (Machiavellianism, sub-clinical narcissism, sub-clinical psychopathy) and emotional labor (deep acting and surface acting) with an aim to investigate the relationship between them according to the activation and inhibition regulatory fit theory. Hypotheses addressed associations between Machiavellianism, narcissism, psychopathy and emotional labor strategies and also potential bright and dark moderator effects of these dark traits on the relationship between emotional labor and outcome variables (affective delivery, service sabotage, emotional exhaustion and work engagement). In addition, cross-lagged effects between emotional labor strategies and employee well-being (emotional exhaustion and work engagement) were investigated. Two preliminary studies were conducted to develop an affective delivery and service sabotage checklist and to gather empirical data about the activation and inhibition orientation of the Dark Triad personality traits. For the main study 68 employees working in the service sector completed a 10-day diary study. v Results showed that only activation-oriented pathways (pathways from deep acting to affective delivery and work engagement) were moderated by primary psychopathy and the tactic dimension of Machiavellianism (activation-oriented traits). Also, random intercept cross-lagged panel model supported the cross-lagged effects between surface acting and emotional exhaustion. Studying dark personality traits in the workplace and with relation to emotional labor makes the current study a novel one and important for the industrial and organizational psychology literature.
Dark Triad, Emotional Labor, Daily Diary, Activation/Inhibition pathways, Service Performance
https://hdl.handle.net/11511/96727
Graduate School of Social Sciences, Thesis

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Citation Formats
A. ÇETİNBİNİCİ, “MODERATING ROLE OF THE DARK TRIAD PERSONALITY TRAITS ON THE ASSOCIATION BETWEEN EMOTIONAL LABOR AND WORK OUTCOMES: AN EXAMINATION BASED ON ACTIVATION/INHIBITION PATHWAYS,” Ph.D. - Doctoral Program, Middle East Technical University, 2022.
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