A study for the requirements of a quality maturity framework for it facilities in organizations: a case for quality assessment in Turkish institutions

Download
2010
Oray, Emre
Nowadays, almost all organizations use information technologies (IT) in some extent that they have gained many advantages from it. However, the wrong management of IT processes may cause big problems for organizations. It is first required to reach the quality to successfully govern IT and its processes. At this point, it is essential to have a quality maturity framework that organizations could use to follow a logical path in achieving quality. This thesis represents a study for determining the general quality requirements of a possible quality maturity framework for IT facilities in organizations. Many quality models, awards and frameworks will be discussed to determine those quality requirements and a possible leveling of the requirements will be also represented. Besides, a quality assessment survey will be performed in Turkish institutions regarding the quality requirements and the factors affecting them to determine the quality level of IT facilities in Turkish institutions.

Suggestions

A Usability study on electronic document management system in Middle East Technical University
Karagöz, Alpay; Özkan Yıldırım, Sevgi; Department of Information Systems (2013)
The development of information technologies (IT) in recent years has started to affect the daily routines of the people. These technologies have changed the way that the things are done. One of these technologies is Electronic Document Management System. Considering the increasing amount of documents needed for the institutions, it could be said that there was a need for a system to manage this complexity. However, usability of such technologies depend on the people who would use the system. Usability probl...
An Assessment of knowledge management maturity among the public institutions in Turkey
Baykız, Tekin; Çetin, Yasemin; Güçlü, Aydın Nusret; Department of Information Systems (2014)
Knowledge has been under discussion for many years as its effective management provides considerable advantage to the organizations striving for optimal allocation of resources in this highly competitive world. Assessing organizational maturity to further develop weak points over time in order to achieve the desired state has become important. This is particularly crucial for the public sector as a tool for continuous development, given that they consume considerable amount of public funds. There have been ...
An Investigation of the Activities and Skill Sets Needed By Senior Information Technology (IT) Managers
Ekimci, Narnik Atila; Özkan Yıldırım, Sevgi (2009-09-18)
Information Technology (IT) is considered as a very important part of today's world of business. As many researches indicated, IT helped and still helps companies to lower their costs and increase the information quality with their speed and other advancements. On the other hand, Senior IT Managers of these IT departments, such as Chief Information Officers (CIO) roles are more important and crucial than other department's relationships with their senior managers. This study investigates the required skills...
A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey
Özkan Yıldırım, Sevgi; Bilgen, Semih (2008-01-01)
Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to eff...
A secure model for efficient live migration of containers
Mavus, Zeynep; Angın, Pelin (2019-09-01)
Cloud services have become increasingly widespread in the past decade due to their ability to reduce the complexity and the cost of managing computers and networks. Cloud applications are run in virtualized environments such as virtual machines and containers to be able to allocate resources in an inexpensive manner. Both of these approaches require effective resource utilization, for which an important enabling technology is live migration, which involves moving a service from one host to another with the ...
Citation Formats
E. Oray, “A study for the requirements of a quality maturity framework for it facilities in organizations: a case for quality assessment in Turkish institutions,” M.S. - Master of Science, Middle East Technical University, 2010.