A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey

Download

index.pdf

Date

2008-01-01

Author

Özkan Yıldırım, Sevgi
Bilgen, Semih

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

243
views

181
downloads

Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to effectiveness. This case study presents an IS effectiveness evaluation methodology applied on a public organization. The paper supports in general the claim that the use of a systematic IS effectiveness evaluation approach can improve organizational performance.

Subject Keywords

Effectiveness assessment, Information system, Maturity based assessment, Organizational characteristics, Qualitative research

URI

https://hdl.handle.net/11511/29965

Journal

Journal of Cases on Information Technology

DOI

https://doi.org/10.4018/jcit.2008070106

Collections

Graduate School of Informatics, Article

Suggestions

OpenMETU
Core

A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing Uçar, Erkan; Bilgen, Semih; Yöndem, Meltem Turhan; Department of Information Systems (2012) The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. “Lack of in-house expertise” and “cost effectiveness” are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engageme...
A Holistic Work System Framework (HWSF) Development Using Systems Thinking Ozalp, Egemen; Baykal, Buyurman (2014-07-31) Technology and Engineering Management Activities induced the awareness of Work Systems (WS) in Business Conduction. During WS activities and decisions settings, typically technical perspectives are espoused heavily. Although, remedies of this kind require holistic approaches, such approaches are not very common. One of the main reasons for this inadequacy is the lack of conforming guidance. In this work, the aim is to create a framework as guidance for WS activities. The Holistic Work System Framework (HWSF...
An Assessment of knowledge management maturity among the public institutions in Turkey Baykız, Tekin; Çetin, Yasemin; Güçlü, Aydın Nusret; Department of Information Systems (2014) Knowledge has been under discussion for many years as its effective management provides considerable advantage to the organizations striving for optimal allocation of resources in this highly competitive world. Assessing organizational maturity to further develop weak points over time in order to achieve the desired state has become important. This is particularly crucial for the public sector as a tool for continuous development, given that they consume considerable amount of public funds. There have been ...
An assessment model for web-based information system effectiveness Tokdemir, Gül; Bilgen, Semih; Department of Information Systems (2009) Information System (IS) effectiveness assessment is an important issue for the organizations as IS have become critical for their survival. With the incorporation of Internet technologies into the business environment, it is now more difficult to measure IS effectiveness, because Internet provides a borderless, non-stop, flexible communication medium. Assessing the effectiveness of web-based information systems (WIS) is vital for survival and competitive advantage which is a complicated subject since there ...
Using software quality characteristics to measure business process quality Guceglioglu, AS; Demirörs, Onur (2005-01-01) Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.

Citation Formats

S. Özkan Yıldırım and S. Bilgen, “A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey,” Journal of Cases on Information Technology, pp. 58–71, 2008, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/29965.