A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey

Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to effectiveness. This case study presents an IS effectiveness evaluation methodology applied on a public organization. The paper supports in general the claim that the use of a systematic IS effectiveness evaluation approach can improve organizational performance.
Journal of Cases on Information Technology


A Qualitative model of the critical success factors for the effectiveness of information systems outsourcing
Uçar, Erkan; Bilgen, Semih; Yöndem, Meltem Turhan; Department of Information Systems (2012)
The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. “Lack of in-house expertise” and “cost effectiveness” are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engageme...
A Holistic Work System Framework (HWSF) Development Using Systems Thinking
Ozalp, Egemen; Baykal, Buyurman (2014-07-31)
Technology and Engineering Management Activities induced the awareness of Work Systems (WS) in Business Conduction. During WS activities and decisions settings, typically technical perspectives are espoused heavily. Although, remedies of this kind require holistic approaches, such approaches are not very common. One of the main reasons for this inadequacy is the lack of conforming guidance. In this work, the aim is to create a framework as guidance for WS activities. The Holistic Work System Framework (HWSF...
An Assessment of knowledge management maturity among the public institutions in Turkey
Baykız, Tekin; Çetin, Yasemin; Güçlü, Aydın Nusret; Department of Information Systems (2014)
Knowledge has been under discussion for many years as its effective management provides considerable advantage to the organizations striving for optimal allocation of resources in this highly competitive world. Assessing organizational maturity to further develop weak points over time in order to achieve the desired state has become important. This is particularly crucial for the public sector as a tool for continuous development, given that they consume considerable amount of public funds. There have been ...
Using software quality characteristics to measure business process quality
Guceglioglu, AS; Demirörs, Onur (2005-01-01)
Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.
A Business process performance measure definition system supported by information technologies
Alpay Koç, Nurcan; Köksal, Gülser; Department of Industrial Engineering (2013)
There is a growing interest and research on improvement of business processes as an essential part of effective quality management. Process improvement is possible with measurement and analysis of the process performance. Process performance measurement has been studied to a certain extend in the literature, and many different approaches have been developed such as Sink-Tuttle Model, Performance Measurement Matrix, SMART Pyramid, Balanced Scorecard Approach, Critical Few Method, and Performance Prism Framew...
Citation Formats
S. Özkan Yıldırım and S. Bilgen, “A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey,” Journal of Cases on Information Technology, pp. 58–71, 2008, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/29965.