A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey

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2008-01-01

Author

Özkan Yıldırım, Sevgi
Bilgen, Semih

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Among the top issues of information systems (IS) management is measuring and improving IS effectiveness. In that, the concept of IS effectiveness is widely accepted throughout IS research as the principle criterion for evaluating information systems. IS effectiveness is defined as the extent to which a given information system actually contributes to achieving organizational goals.. As the society moves from the industrial era to the information age,,ıs role in any organization shifts from efficiency to effectiveness. This case study presents an IS effectiveness evaluation methodology applied on a public organization. The paper supports in general the claim that the use of a systematic IS effectiveness evaluation approach can improve organizational performance.

Subject Keywords

Effectiveness assessment, Information system, Maturity based assessment, Organizational characteristics, Qualitative research

URI

https://hdl.handle.net/11511/29965

Journal

Journal of Cases on Information Technology

DOI

https://doi.org/10.4018/jcit.2008070106

Collections

Graduate School of Informatics, Article

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Citation Formats

S. Özkan Yıldırım and S. Bilgen, “A maturity based qualitative information systems effectiveness evaluation of a public organization in Turkey,” Journal of Cases on Information Technology, pp. 58–71, 2008, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/29965.