Job satisfaction and its relation with perceived workload: an application in a research institution

Harputlu, Şeniz
In this thesis, it was aimed to determine the factors which affect the satisfaction level of employees and measure these levels by using both global/general and facet approach. For this purpose, a new job satisfaction questionnaire with 70 questions was formed by adding some necessary questions to an existent Turkish survey previously used in a study which is based on Spector’s Job Satisfaction Survey (JSS). NASA-TLX questionnaire was attached to the satisfaction survey for measurement of mental workload. Thus, it was aimed to investigate whether there is a relationship between level of mental workload perceived at the time satisfaction is being assessed and general job satisfaction score. By using SPSS 21.0 software, factor analysis was applied on data collected via the satisfaction survey from 88 employees working in a public institution, and 10 factors were obtained. Then, effects of demographic properties of participants on both level of general satisfaction and level of factor satisfaction were tested by using variance analysis techniques (ANOVA-MANOVA). Additionally, whether total workload score and its 6 sub-dimensions are related with general satisfaction was investigated by using correlation tests and regression analysis. In conclusion, especially additional items used in the satisfaction questionnaire were discussed in order to light the way for future studies aiming to develop new job satisfaction scales. Moreover, findings about satisfaction level of employees and recommendations for management were presented.


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Citation Formats
Ş. Harputlu, “Job satisfaction and its relation with perceived workload: an application in a research institution,” M.S. - Master of Science, Middle East Technical University, 2014.