Factors affecting job satisfaction of employees in a public institution

Unutmaz, Seda
In this study, it is aimed to determine important factors that affect the job satisfaction of employees working in a particular public institution and to investigate to what extent the public institution satisfies its employees. For this purpose, after extensive literature research, two different and subsidiary surveys, which are Analytic Hierarchy Process (AHP) Survey and Job Satisfaction Survey (JSS), are conducted on the subject employee group. It is assumed that the subject employee group, which consists of assistant experts and experts, is representative for the whole employees in the institution. Expert Choice 11 and SPSS 21.0 software programs are used respectively for analysis of data collected from AHP Survey and Job Satisfaction Survey. By using AHP method, the important factors for job satisfaction are determined. Then, by using JSS, the satisfaction levels of main factors and sub-factors are determined. In addition, effects of demographic properties of participant on both overall satisfaction level and factor satisfaction levels are tested by using variance analysis techniques (ANOVA, MANOVA & Non Parametric Test). In conclusion, results of both surveys are discussed in order to light the way for the future studies for the improvement of job satisfaction of employees in the public institution. Moreover, findings about satisfaction level of employees and recommendations for the institution are presented in the report.


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Citation Formats
S. Unutmaz, “Factors affecting job satisfaction of employees in a public institution,” M.S. - Master of Science, Middle East Technical University, 2014.