The Mediating effect of organizational commitment and job satisfaction in the relationship between workplace incivility and turnover intention

Download

index.pdf

Date

2019

Author

Güzel, Canberk

Metadata

Show full item record

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Item Usage Stats

712
views

703
downloads

This study aims to investigate the mediation effects of organizational commitment with its all components and job satisfaction on the relationship between workplace incivility and turnover intention. In order to test the hypotheses proposed, data were collected from 254 white-collar employees of a public institution located in Ankara and analyzed by using quantitative methods. According to the test results, while workplace incivility had significant associations with turnover intention, job satisfaction and organizational commitment with its all components except continuance commitment; turnover intention was affected by both job satisfaction and organizational commitment with its all components. The results of the mediation analysis revealed that job satisfaction and organizational commitment except continuance component fully mediated the relationship between workplace incivility and turnover intention. Since there is limited research in the literature, which studied the relationship between workplace incivility, job satisfaction, turnover intention and organizational commitment at the same time for a Turkish sample, it is expected that this study will shed light on future studies focusing on these variables.

Subject Keywords

Banks and banking., Workplace Incivility, Organizational Commitment, Counterproductive Work Behavior, Job Satisfaction, Turnover Intention.

URI

http://etd.lib.metu.edu.tr/upload/12624268/index.pdf
https://hdl.handle.net/11511/44379

Collections

Graduate School of Social Sciences, Thesis

Suggestions

OpenMETU
Core

The effect of proactive and preventive coping styles on personal and organizational outcomes: Be proactive if you want good outcomes Ersen, Onder; Bilgiç, Reyhan (2018-07-24) The purpose of the present study is to examine the relationship between proactive and preventive coping styles and some individual and organizational outcomes, namely, job satisfaction, task performance, and organizational citizenship behavior. Psychometric qualities of the scales were established through a pilot study by collecting data from 90 employees selected from different sectors. More data were collected from additional 125 employees. Altogether, 215 employees participated in the present study. Of t...
The Effect of coping strategies: mediating role of work attachment styles on the relation between coping and personal and organizational outcome perception Ersen, Önder; Bilgiç, Reyhan; Department of Psychology (2014) The purpose of the present study is to examine the relationship between proactive and preventive coping styles and some individual and organizational outcomes, namely professional self-esteem, job satisfaction task performance and organizational citizenship behavior. Moreover, the mediating roles of two employee attachment styles, engagement and burnout in this relationship were investigated. Psychometric qualities of the scales were established through a pilot study by collecting data from 90 employees com...
The Effects of psychological capital and social capital on nurses’ work engagement and burnout El, İsmail; Toker, Yonca; Department of Psychology (2019) In today’s challenging business world, for human resources management and organizations, dealing with work engagement and burnout have always been a challenging task regarding their positive and negative outcomes to the organization. Besides, the occupational context of health sector is mostly regarded as stress-filled (Tennant, 2001). In order to deliver a high quality healthcare service, organizations need to develop and boost the staff’s intrapersonal and social resources so as to make them more engaged ...
The Effect of organizational justice on turnover intention and the mediating role of emotional exhaustion: a study on educational institutions Güner, Berçin; Aşcıgil, Semra Feriha; Department of Business Administration (2016) Organizational effectiveness and organizational productivity are highly influenced by emotional exhaustion in a negative way. Relationships between organizational justice, emotional exhaustion and turnover intentions are the focus of this study. In this research, 205 teachers working in three central districts in Ankara comprised the sample. Individuals' organizational justice dimensions (procedural, distributive, interpersonal and informational) and how they influenced their desire to leave their jobs, whe...
Predictors of Organizational Socialization of Instructors in Higher Education Ataman, Fatma; Kondakçı, Yaşar (2016-04-01) This study aims to investigate the relationship between organizational socialization and various organizational (type of university, training, work conditions, knowledge sharing) and individual (academic degree, teaching experience, length of employment at current work place, job satisfaction, commitment, self-efficacy) level factors, both factors taken together focusing on the content, context and process dimensions of socialization. For this aim, data from 737 public and private university English languag...

Citation Formats

C. Güzel, “The Mediating effect of organizational commitment and job satisfaction in the relationship between workplace incivility and turnover intention,” Thesis (M.S.) -- Graduate School of Social Sciences. Business Administration., Middle East Technical University, 2019.