Using software quality characteristics to measure business process quality

2005-01-01
Guceglioglu, AS
Demirörs, Onur
Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.
BUSINESS PROCESS MANAGEMENT, PROCEEDINGS

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Citation Formats
A. Guceglioglu and O. Demirörs, “Using software quality characteristics to measure business process quality,” BUSINESS PROCESS MANAGEMENT, PROCEEDINGS, pp. 374–379, 2005, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/54264.