Using software quality characteristics to measure business process quality

Date

2005-01-01

Author

Guceglioglu, AS
Demirörs, Onur

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Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.

Subject Keywords

Business process, Unify modeling language, Organizational impact, Information system success, Failure avoidance

URI

https://hdl.handle.net/11511/54264

Journal

BUSINESS PROCESS MANAGEMENT, PROCEEDINGS

Collections

Graduate School of Informatics, Article

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Citation Formats

A. Guceglioglu and O. Demirörs, “Using software quality characteristics to measure business process quality,” BUSINESS PROCESS MANAGEMENT, PROCEEDINGS, pp. 374–379, 2005, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/54264.