Public Personnel Management Process Capability Assessment

Personnel management plays a critical role in the success of public organizations. Our literature review shows that there is a lack of systematic guidance on how to improve Public Personnel Management Process (PPMP) quality. Software Process Improvement and Capability Determination (SPICE) is a process assessment framework that is successfully used by software organizations during the past two decades. The framework can also be used as a baseline to generate process capability models for different specific domains/sectors. We have utilized this approach for the government domain and we developed the process definition of PPMP. To observe the benefits and usability of the model, we have performed a multiple case study, including the assessments of three organizations' PPMP capability levels and the development of action plans for PPMP improvement. The findings show that the proposed approach is applicable for identifying the PPMP capability levels and is capable of providing a roadmap for moving to the next level.


Developing Process Definition for Financial and Physical Resource Management Process in Government Domain
Gökalp, Ebru (2016-06-10)
Public Financial and Physical Resource Management (PFPRM) is becoming a core competency critical to a government organization's competitive advantage. Recent studies have shown that organizations with established PFPRM are able to generate millions of dollars in additional savings and have a distinct competitive advantage. Our literature review showed that there is also a lack of a guideline for process capability determination and improvement of PFPRM. On the other hand, after observing benefits in softwar...
Human resources management initiatives in Turkish public sector : an exploratory study
Pembegül, Zeynep; Üstüner, Mustafa Yılmaz; Department of Political Science and Public Administration (2013)
In this study, the reflections of Human Resources Management, which is applied in the private sector, to Public Personnel Management and the initiatives of Human Resources Management main tools in terms of flexible forms of employment, norm cadre, performance evaluation and quality at work in public sector, have been analyzed in the case of Turkey. The main goal of this study is to find out if those HRM tools are beneficial to create a more efficient and productive public sector and the effects of those cha...
Model based process assessment for public financial and physical resource management processes
Gökalp, Ebru (2017-11-01)
The necessity of transformation for efficient and effective management of Public Financial and Physical Resource Management (PFPRM) processes has become increasingly critical in the governmental organizations. However, there is a lack of a guideline in the literature for process capability determination and improvement of PFPRM processes. ISO/IEC 15504, also termed Software Process Improvement and Capability dEtermination (SPICE), is used as a baseline to generate capability/maturity models for different sp...
Leadership competency profiles in complex project management environment
Yılmaz, Fevziye; Çilingir, Canan; Department of Industrial Engineering (2015)
The overall ambition of this thesisis to find out required leadership competency profiles to be successful in complex project management environment. To ensure a complex project management environment, 35 projects that were executed in a company in the field of defense were analyzedbased on complexity factors that are mentioned in literature. By using Analytic Hierarchy Process (AHP), the relative complexity of the projects was measured and projects were grouped as complex or not. By taking into account the...
Leader-member exchange and turnover intention of white-collar employees: a moderated mediation model
Can, Aylin; Bilgiç, Reyhan; Department of Psychology (2019)
According to Leader Member Exchange Theory (LMX), the quality of the relationship between leader and member predicts several outcomes in individual, group, and organizational levels such as job satisfaction, job performance, turnover and organizational commitment. Present study examined the relationship between LMX and turnover intention and also mediating effect of work alienation in this relationship. Also, considering the fact that quality of the relationship with leader would mean more for some employee...
Citation Formats
E. Gökalp and P. E. Eren, “Public Personnel Management Process Capability Assessment,” PUBLIC PERSONNEL MANAGEMENT, pp. 111–140, 2020, Accessed: 00, 2020. [Online]. Available: