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Digital divide from the perspective of smart mobility applications

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2019
İtez, Alime Cansu
Digital divide concept has been drawing attention in the world since the first appearance of the internet. It explains the inequality between people caused by their ability to access any technology and interpret this technology to be able to use it. The concept emerged as a consequence of technology diffusion, and related information and communication technologies that came into people's life. Since there is a huge population living in different countries and cities who is affecting from digital divide, it become a multi-dimensional complex phenomenon which have different types and dimension. The increasing role of smart phones in daily life triggered mobile apps to become one of the most popular ICT-based services and the process of using public transport is intended to be supported and eased by mobile applications in smart phones. However, whether these services are able to be accessed and used by every person in population is rather unclear. The case study conducted in the thesis analyzes this ability to access and use of the mobile public transport applications. In this context, digital divide is approached from two different perspectives; the types and the dimensions. As a case, METU campus were selected in the frame of mobile public transport applications of Ankara, to investigate the validity of access and social digital divide, and the effect of income, education level, occupation, age and gender on digital divide.