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Investigating professional identity and organizational citizenship behaviors of efl instructors: a case study in a higher education context

Baltacı, Hasan Şerif
This study aimed to investigate how English as a foreign language (EFL) instructors at a foundation university view their teacher identity and organizational citizenship behaviors. To this end, a qualitative case study design was utilized. Data were collected through semi-structured interviews, focus group interviews and classroom observations. During the two-month data collection period, 28 individual interviews and three focus-group interviews were carried out with nine instructors and one manager. Observations at the research site were documented through the researcher’s field notes. Interview data were audio-recorded and transcribed verbatim. The data were organized regularly in separate files and analyzed using the qualitative software program MAXQDA. In the data analysis process, the data were read and re-read for coding and themes were generated. The findings revealed the teachers’ positioning at societal and organizational levels. In particular, the teachers underscored the value attached to them as professionals and the extent of their professional autonomy in the organization and society. With regard to their professional identities, the participants described how they worked within an organizational climate characterized by professional inaction. Furthermore, the teachers reported that their OCBs towards students and colleagues were relatively higher in comparison to those towards the organization. Overall, the participants’ personal and professional identities were found to influence their construction of an organizational role identity which is closely related to their utilization of discretionary behaviors in the organization.