Ontology Driven Government Services Inventory and Business Process Management

Date

2010-06-08

Author

Sonmez, V. Necati
Canli, Mustafa
Gokce, Selim
Unver, Mikail
Guclu, A. Nusret

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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In this paper, the experience obtained in the e-government project of Turkey is described, which consisted of three parts: inventorying all services and processes in all governmental agencies; modeling several of the processes identified with the help of Extended Event Driven Process Chain technique; and execution via transforming the model to a Business Process Management tool that allowed business activity monitoring. Due to size of the project, and the limitation of the paper, main focus will be on the inventorying. The paper first discusses the ontology design for Public Services in Turkey and the process of developing the ontology based services inventory management, as the basis for e-Government gateway. Then the discussion follows on how this ontology can establish the basis for the service-based process design and finally the pilot implementation for the selected citizen-centric processes is presented.

Subject Keywords

Public Services Ontology, Government Services Inventory, Service Oriented Process Management

URI

https://hdl.handle.net/11511/68069

Conference Name

11th International Workshop on Business Process Modeling, Development and Support/15th International Conference on Exploring Modeling Methods for Systems Analysis and Design

Collections

Department of Electrical and Electronics Engineering, Conference / Seminar

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Citation Formats

V. N. Sonmez, M. Canli, S. Gokce, M. Unver, and A. N. Guclu, “Ontology Driven Government Services Inventory and Business Process Management,” Hammamet, TUNISIA, 2010, vol. 50, p. 26, Accessed: 00, 2020. [Online]. Available: https://hdl.handle.net/11511/68069.