Dimensions of user satisfaction for different product groups

Demir, Erdem
User satisfaction information provides a supporting base for the industrial design processes. Satisfaction is measured via several methods in the industrial design practice. These measurements are not only helpful to direct the design, i.e. formative purposes, but they are also very beneficial to validate the final output of the design process, i.e. summative purposes. Due to its prominent role for shaping and validating the design, it is essential to define and measure satisfaction with household consumer products properly. However, the literature lacks a clear definition of the concept in the context of household consumer products. This remains to be the main obstacle on the way to propose sensitive measurement techniques. This study mainly aims to clarify user satisfaction with consumer products by identifying its product-related dimensions. Firstly, the psychological background of satisfaction and the models of consumer satisfaction are reviewed to explain the processes underlying satisfaction response. Afterwards, the focus is shifted to the product design and ergonomics domains to come up with the aspects of products that influence user satisfaction. The literature survey provided product-related dimensions such as functionality, usability, product aesthetics, and emotional aspects of the interaction. The main hypothesis of the study is that the importance of these dimensions for the overall satisfaction response varies in different product groups. In the field study that is conducted in order to question the validity of this hypothesis, the importance of different product related dimensions for user satisfaction in ten different product groups is investigated via semi-structured interviews. The study revealed different prevailing dimensions for different product groups.


A framework for a personalized e-learning system
Özpolat, Ebru; Akar, Gözde; Department of Electrical and Electronics Engineering (2009)
This thesis focuses on three of the main components of an e-learning system: Infrastructure model, data integration and personalization. For the infrastructure model, our aim is to get best use of heterogeneously structured, geographically distributed data resources. Therefore, a detailed analysis of the available infrastructure models is carried out and an open source reference implementation based on grid technology is implemented. Furthermore, a simple data integration mechanism is proposed for the sugge...
Identifying Success Factors for WBLMS Use by Instructors of Engineering Departments
Findik, Duygu; Özkan Yıldırım, Sevgi (2010-10-30)
Implementation of web-based learning management systems as a supportive tool in higher education has become so popular with the rapid expansion of information technologies. However, users' acceptance is the primary issue to be considered for the successful implementation and management processes of the systems. In this context, this study aims to understand behavioral intentions of engineering instructors towards web-based learning management systems and further to identify the influencing factors based on ...
Value in marketing Toward sociocultural perspectives
Karababa, Eminegül (SAGE Publications, 2014-03-01)
This commentary addresses recent debates in marketing research on the elusiveness of the notion of value, with the aim of starting a dialogue on the possibility of developing a comprehensive and culturally informed understanding of value and value creation processes. First, we provide an overview of the predominant uses of value in marketing and consumer research literature and discuss them in relation to three abstract conceptions of value. We show the interconnectedness of these value types in market and ...
Improving Building Performance of Higher Education Buildings, Involvement of End Users
Gooding, Luke; Erdogan, Bilge; Gürsel Dino, İpek (2019-04-20)
The importance of end user participation within the development of a design for building improvement is accepted and recognised. It is nonetheless a significant challenge to select the best approach for the engagement of users to produce effective design process contribution. This paper assesses the suitability of early stage qualitative end user engagement in enabling the design process. In particular, the paper reports on the case application of this early stage approach to make design decisions, in t...
A Comparison of Team Performance Measures for Global Software Development Student Teams
KATHLEEN, Swigger; CEMİLE, Serçe; Alpaslan, Ferda Nur; ROBERT, Brazile; GEORGE, Dafoulas; VİCTOR LOPEZ, Cabrera (2010-07-03)
One of the most difficult tasks for global software development researchers is quantifying the performance of groups and students who participate in these distributed projects [30]. There has been much debate about which factors better correlate with team performance and which best describe a successful team. The purpose of this paper is to compare the different approaches that have been used to evaluate the performance of global software learners and show how these techniques can affect research results. U...
Citation Formats
E. Demir, “Dimensions of user satisfaction for different product groups,” M.S. - Master of Science, Middle East Technical University, 2005.