Public sector innovativeness and public values through information and communication technologies

Cubuk, Ecem Buse Sevinc
Yavuz, Nilay
In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions "the paradox of publicness" [3, 4] by referring the "special status of public organization" claim of [5] and "publicness theory" of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.
20th Annual International Conference on Digital Government Research (DGO


The practice of PR in the public sector, the case of Turkish Airlines: a critical appraisal
Güvelioğlu, Recep; Kaya, Ahmet Raşit; Department of Media and Cultural Studies (2006)
This study starts with the explanations of importance, principles, management stages, targets and tools of public relations in general and gives detailed information on its theoretical base. The first two chapters are designated to provide detailed information about public relations. In the third chapter the evaluation of public relations in the public sector which is the main goal of the research is presented. It is obvious that public relations is a management function which creates a mutual understanding...
The impact of ICTs-related innovation on public values in public sector
Karkın, Naci; Yavuz, Nilay; Sevinç, Ecem Buse; Gölükçetin, Ece (2018-06-01)
Public sector innovation presents an understudied field when compared to innovation in elsewhere. This void unprecedentedly grows when information and communication technologies (ICTs) are at stake. Though the presence of developments and studies are growing in recent years, there is still a continuing need to explore the notion of public values (PVs) in public administration in its possible extent. When taking ICTs as intermediary mechanisms, it is arguable that there is a void regarding the effects of pub...
Governance in public procurement: the reform of Turkey's public procurement system
Ayhan, Berkay; Ustuner, Yilmaz (2015-09-01)
Regulation and control of public procurement constitute a crucial field for the application of governance ideals and practices. This study explores the public procurement reform process in Turkey with reference to the implementation of governance as part of an ongoing neoliberal discourse and practice. Turkey's public procurement system was reformed in 2002 in line with governance principles of transparency, anti-corruption, securing competition and by establishing an independent regulatory institution. A d...
Quality management in the Turkish public sector: A survey
Ustuner, Y; Coskun, S (Wiley, 2004-05-01)
This article assesses the challenges of introducing Quality Management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The resul...
Implementation of total quality management in public sector: an empirical analysis of a Turkish case
Balcı, Asım; Aksoy, Şinasi; Department of Political Science and Public Administration (2002)
This thesis examines the issues of Total Quality Management (TQM) implementation in a public sector context. After presenting the background, the thesis analyzes special reasons, possible benefits, problems and prospects of TQM related to public sector. Next, quality practices of the Turkish public organizations are reviewed as well. Also, the case study, conducted in the Ministry of Industry and Trade, identifies the degree of TQM adoption and discusses the results through the framework presented.
Citation Formats
E. B. S. Cubuk, N. KARKIN, and N. Yavuz, “Public sector innovativeness and public values through information and communication technologies,” presented at the 20th Annual International Conference on Digital Government Research (DGO, Mohammed Bin Rashid Sch Govt, Dubai, U ARAB EMIRATES, 2019, Accessed: 00, 2020. [Online]. Available: