Implementation of total quality management in public sector: an empirical analysis of a Turkish case

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Date

2002

Author

Balcı, Asım

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This thesis examines the issues of Total Quality Management (TQM) implementation in a public sector context. After presenting the background, the thesis analyzes special reasons, possible benefits, problems and prospects of TQM related to public sector. Next, quality practices of the Turkish public organizations are reviewed as well. Also, the case study, conducted in the Ministry of Industry and Trade, identifies the degree of TQM adoption and discusses the results through the framework presented.

Subject Keywords

Total quality management, Public administration, TQM, TQM and public sector, Critical success factors of TQM, TQM institutionalization

URI

https://hdl.handle.net/11511/12887

Collections

Graduate School of Social Sciences, Thesis

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Citation Formats

A. Balcı, “Implementation of total quality management in public sector: an empirical analysis of a Turkish case,” Ph.D. - Doctoral Program, Middle East Technical University, 2002.